problem uninstalling Outlook

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remulac

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Jun 11, 2005
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Outlook 2003 does not open. I tried to reinstall with the CD ROM and to Uninstall in "add/remove programs" but both times I get an error message that the "installation files are not available". Any ideas how I can uninstall outlook in order to reinstall it. I use Windows XP SP2.
Thanks
 
Joined
Jul 10, 2005
Messages
9
remulac said:
Outlook 2003 does not open. I tried to reinstall with the CD ROM and to Uninstall in "add/remove programs" but both times I get an error message that the "installation files are not available". Any ideas how I can uninstall outlook in order to reinstall it. I use Windows XP SP2.
Thanks

First, make certain that you have no programs running during the installation process that may be using one or more of the Outlook files (including Internet Explorer). If that doesn't help, then you might try deleting files within the Outlook folder, but be careful not to delete your Address Book or any other files and folders that may contain data that you want to keep. If you are not certain which files to delete, then DO NOT delete them!

One more thing you might try is to prevent any of the "startup" programs from running that normally start when you reboot. That can be done by running MSCONFIG. Uncheck the check-boxes of any programs that have to do with the Internet. Then reboot your computer and try re-installing Outlook.

I recently had problems with Outlook and ended up re-installing Outlook Express. I only needed a bare-bones Email program and Outlook Express seems to be much more stable than the full-version of Outlook. Something you might consider!

Mike
 

remulac

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Joined
Jun 11, 2005
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3
Thanks xrayrep for taking the time to respond. As it turns out, I located a "Windows Installer Cleanup file", applied it to MS Office and then was able to reinstall the whole suite.
 
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