Problem Website

[Southernonline]

There is a website that I use frequently. However, for the last few days, I cannot access the site.
This is the ONLY site where I have an issue. The site is: www.ebates.com. The error message I recieve when I try to open the site is: "Internet Explorer Cannot Display This Webpage"
Again, this is the only site where i have this issue and I have been using the site for some time now.

Any suggestions would be appreciated.

Thanks

 

[etaf]

try to ping the website

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping www.ebates.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

 

[Southernonline]

Here is the ping of www.ebates.com

 

[etaf]

that looks like its a ping to 127.0.0.1
have a look in the host file and see if theres an entry there
http://en.wikipedia.org/wiki/Hosts_(file)

should be located here

Windows 7/Vista/XP = C:\WINDOWS\SYSTEM32\DRIVERS\ETC
Windows 2K = C:\WINNT\SYSTEM32\DRIVERS\ETC

this is what the host file should look like

#
# This is a sample HOSTS file
# It is a good, clean, empty copy.
# There should be only one entry, that for the localhost
# If the localhost entry is missing however, it's no big deal
# If there are any other entries, your computer is likely to have been
# infected with malicious software!!!
#
# The hosts file assigns the name of a web page/site on the Internet
# to an IP address. This bypasses the normal DNS system.
# Each entry should be on a single line. The IP address should
# start in the first column followed by one or more spaces
# followed by the web page/site name.
#
# Any line, such as this one, that starts with a number sign is a comment
# Comments can also appear on a line with a real entry as shown below
#
# Sample Entries:
# 123.98.76.54 news.yahoo.com # Yahoo News
# 44.11.22.33 www.google.com # Google Home Page

127.0.0.1 localhost

heres how to return to default
http://support.microsoft.com/kb/972034

 

[Southernonline]

by the way, that's something i meant to add earlier. I cannot use any of the Microsoft Fix It programs. Every time I try I get an error that says it can't run.

If there is an entry in the hosts file, do I delete it?

 

[etaf]

yes
just put a hash # in front of the entry

by the way, that's something i meant to add earlier. I cannot use any of the Microsoft Fix It programs. Every time I try I get an error that says it can't run.

well that may also be connected to the issue

have you tried a restore point to before the issue started