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Problem Website

Discussion in 'Web & Email' started by Southernonline, Jan 9, 2011.

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  1. Southernonline

    Southernonline Thread Starter

    Joined:
    Jan 8, 2011
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    There is a website that I use frequently. However, for the last few days, I cannot access the site.
    This is the ONLY site where I have an issue. The site is: www.ebates.com. The error message I recieve when I try to open the site is: "Internet Explorer Cannot Display This Webpage"
    Again, this is the only site where i have this issue and I have been using the site for some time now.

    Any suggestions would be appreciated.

    Thanks
     
    Southernonline, Jan 9, 2011
    #1
  2. etaf

    etaf Moderator

    Joined:
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    Messages:
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    First Name:
    Wayne
    try to ping the website

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping www.ebates.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
     
    etaf, Jan 9, 2011
    #2
  3. Southernonline

    Southernonline Thread Starter

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    Attached Files:

    Southernonline, Jan 9, 2011
    #3
  4. etaf

    etaf Moderator

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    that looks like its a ping to 127.0.0.1
    have a look in the host file and see if theres an entry there
    http://en.wikipedia.org/wiki/Hosts_(file)

    should be located here

    Windows 7/Vista/XP = C:\WINDOWS\SYSTEM32\DRIVERS\ETC
    Windows 2K = C:\WINNT\SYSTEM32\DRIVERS\ETC

    this is what the host file should look like


    heres how to return to default
    http://support.microsoft.com/kb/972034
     
    etaf, Jan 9, 2011
    #4
  5. Southernonline

    Southernonline Thread Starter

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    by the way, that's something i meant to add earlier. I cannot use any of the Microsoft Fix It programs. Every time I try I get an error that says it can't run.

    If there is an entry in the hosts file, do I delete it?
     
    Southernonline, Jan 9, 2011
    #5
  6. etaf

    etaf Moderator

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    yes
    just put a hash # in front of the entry

    well that may also be connected to the issue

    have you tried a restore point to before the issue started
     
    etaf, Jan 9, 2011
    #6

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