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Problem when installing Adobe Reader

Discussion in 'All Other Software' started by Sign, Apr 12, 2008.

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  1. Sign

    Sign Thread Starter

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    I tried installing Adobe Reader 8.1.2 but halfway through I get this.

    Error 1402.Could not open key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}. Verify that you have sufficient access to that key, or contact your support personnel.

    If anyone can help that would be great.
     
  2. Elvandil

    Elvandil

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    Are you using Spybot or some other security program that blocks browser add-ons?
     
  3. Sign

    Sign Thread Starter

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    I've already tried turning off Norton and installing it but I get the same message.
     
  4. Elvandil

    Elvandil

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  5. Sign

    Sign Thread Starter

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    The problem is that the website I need to get to automatically uses Adobe Reader and the current version I use (Adobe Reader 5.0.0) cannot access the information I need.

    I do not use anything else in terms of security except for Norton.
     
  6. Elvandil

    Elvandil

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    Run regedit and se what permissions are on that key.

    I can't imagine a web site that requires Adobe Reader. It's only a PDF reader, like the others.
     
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