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Problem with a Dell Inspiron

Discussion in 'Windows 7' started by Ggbdbd, Dec 22, 2019.

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  1. Ggbdbd

    Ggbdbd Thread Starter

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    I cannot get past this screen. When you power on the laptop, it went to the black screen and asked to scan or start normally. I tried both ways and got this screen both times. Ctrl Alt Del doesn't do anything either. I'm lost and would like to try to salvage what is on this thing as I'm pretty sure it's the only place we put my husband's last deployment pictures. Help!
     

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  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    I am not sure what your screenshot is meant to show me, as I cannot see anything except a white flash on the screen, presumably the flash from the camera
    Is there a message underneath that white flash



    Having had a closer look at the screen picture you may also try, shut down, disconnect power, disconnect battery, hold down power button for a full 20 seconds, reconnect mains power only, power on and try again

    Was the message regarding scan of any more detail such as - one of your disks needs to be scanned etc .

    If so the cause may possibly be a bad file structure on the hard drive

    Try pressing F8 immediately after post screen and see if you can get to advanced options as here
    https://support.microsoft.com/en-gb/help/17419/windows-7-advanced-startup-options-safe-mode
     
    Last edited: Dec 22, 2019
  3. Couriant

    Couriant Trusted Advisor Spam Fighter

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    Mac - i think the issue is that it's not even getting to the log in screen, or it is but it's not going past that.

    @Ggbdbd If a window repair doesn't work, maybe a restore point might help, but I would suggest getting a technician/it shop to connect your drive to another computer to back up the files that is on your drive because either windows is not loading, or the hard drive is failing.

    Also, try the F8 button as Mac mentioned and see if you can get into safe mode. If you can get to there, then at least it sounds like a start up issue.
     
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