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Problem with a new laptop

Discussion in 'Windows 7' started by adnanbhat, Dec 19, 2011.

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  1. adnanbhat

    adnanbhat Thread Starter

    Joined:
    Dec 19, 2011
    Messages:
    52
    Greetings,

    I have purchased a Alienware laptop just a month back : M14x with the following specifications,

    OS : Windows 7 Home Premium
    64-bit OS
    RAM : 8 GB
    Processor : Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz 2.20GHz
    Graphic Card : 3GB Nvidia Geforce 550x and Intel

    The problem :
    Just recently, SOMETIMES when I closed the laptop screen and the laptop is supposed to go to sleep mode, instead when I open it, it restarts and says Windows shut down unexpectedly. After loading the start up screen I get a message that says :

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 16393

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA80076E8060
    BCP3: FFFFF80000B9C3D8
    BCP4: FFFFFA800791E3B0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\121911-29889-01.dmp
    C:\Users\Adnlabs 3D\AppData\Local\Temp\WER-43680-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Please help me with this problem as I am not an expert and this is a gift from my parents. I don't want to screw it. I just have a FIFA 12 game file in it.

    Thanks,

    Adnan Bhat
    ([email protected])
     
  2. Ditrich

    Ditrich

    Joined:
    Dec 18, 2011
    Messages:
    28
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.


    It's a good idwa to look through your recent crash dumps, probably some old drivers need update. Attach the .dmp files from c\windows\minidump, we'll take a look.

    As a general recommendation, update drivers and windows.
     
  3. adnanbhat

    adnanbhat Thread Starter

    Joined:
    Dec 19, 2011
    Messages:
    52
    Please help me with this, I am attaching the file. I couldn't attach it from that location so I copied the file first to My Documents - renamed it to .txt and then attached. Hope that won't hinder or be a problem.

    I would be really grateful Sir.
     

    Attached Files:

  4. Ditrich

    Ditrich

    Joined:
    Dec 18, 2011
    Messages:
    28
    Uninstall AVG and report if bsod's persist then. Install MSE as the replacement.

    If you collect more crash dumps, attach them.
     
  5. adnanbhat

    adnanbhat Thread Starter

    Joined:
    Dec 19, 2011
    Messages:
    52
    Thank you sir, will do it and report. Greatly thankful for the kind help.
     
  6. adnanbhat

    adnanbhat Thread Starter

    Joined:
    Dec 19, 2011
    Messages:
    52
    Sorry to bother again, but I won't have to re-install Windows 7 or anything right? Also I checked my drivers are updated upto date.

    Thanks again.
     
  7. Ditrich

    Ditrich

    Joined:
    Dec 18, 2011
    Messages:
    28

    AVG is well known to often cause BSOD's, and it doesn't work well with outdated drivers. Uninstall AVG, reboot, download and install MSE.

    http://www.avg.com/us-en/utilities

    http://windows.microsoft.com/en-US/windows/products/security-essentials

    ---------------------------------------------------------------------------------------------

    http://www.idmforums.com/showthread.php?t=27182

    http://www.geek.com/articles/news/avg-update-causes-windows-bsod-2010122/
     
  8. adnanbhat

    adnanbhat Thread Starter

    Joined:
    Dec 19, 2011
    Messages:
    52
    Uninstalled AVG but did not reboot and installed MSE and while downloading the update the computer had to actually go in sleep mode and it again shut down.
    This time another dump file. Please check it.
    It's in .txt you can remove the extension and see.


    Should I just system restore to earlier and then again delete AVG?
     

    Attached Files:

  9. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Before you proceed any further make sure you have backed up all your important files, just in case something fails or goes wrong.

    I don't see any sign of AVG being a problem in the minidumps. Running a debugger shows that there has been a problem with the disk controllers, possibly a bad block on the hard drive or memory corruption.

    Run the disk check routine and post the log by following the instructions below. Then run a test on your memory following the second set of instructions.



    First follow this guide to find the chkdsk log.
    Windows 7 Disk Check log
    Once the log is in view then click on Copy in the right hand pane and select "Copy details as text".
    You can then right click on the message box on this forum and select Paste and the log will appear, add any further information asked for and then click on Submit/Post Quick Reply and your done.
     
  10. adnanbhat

    adnanbhat Thread Starter

    Joined:
    Dec 19, 2011
    Messages:
    52
    Thanks will do it and post the resulting log. Thanks for being so cooperative here.
     
  11. adnanbhat

    adnanbhat Thread Starter

    Joined:
    Dec 19, 2011
    Messages:
    52
    when I reboot, it says chkdsk cancelled. I also tried editing the registry to autocheck autochk * lsdelete.

    how to proceed now?
     
  12. adnanbhat

    adnanbhat Thread Starter

    Joined:
    Dec 19, 2011
    Messages:
    52
    Since I couldn't run chkdsk the way you said, I just ran it as çhkdsk'from cmd as admin.

    Then i followed the instructions for the log...
    These are the General Details :

    Chkdsk was executed in read-only mode. A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run.

    Checking file system on C:\
    Volume label is OS.

    CHKDSK is verifying files (stage 1 of 3)...
    151296 file records processed. File verification completed.
    186 large file records processed. 0 bad file records processed. 0 EA records processed. 76 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
    197416 index entries processed. Index verification completed.


    CHKDSK is verifying security descriptors (stage 3 of 3)...
    151296 file SDs/SIDs processed. Cleaning up 481 unused index entries from index $SII of file 0x9.
    Cleaning up 481 unused index entries from index $SDH of file 0x9.
    Cleaning up 481 unused security descriptors.
    Security descriptor verification completed.
    23061 data files processed. CHKDSK is verifying Usn Journal...
    35507024 USN bytes processed. Usn Journal verification completed.
    The master file table's (MFT) BITMAP attribute is incorrect.
    The Volume Bitmap is incorrect.
    Windows found problems with the file system.
    Run CHKDSK with the /F (fix) option to correct these.

    711328767 KB total disk space.
    70522864 KB in 89950 files.
    55368 KB in 23062 indexes.
    274427 KB in use by the system.
    65536 KB occupied by the log file.
    640476108 KB available on disk.

    4096 bytes in each allocation unit.
    177832191 total allocation units on disk.
    160119027 allocation units available on disk.

    Now the DETAILS :

    - System

    - Provider


    [ Name] Chkdsk


    - EventID 26213


    [ Qualifiers] 0



    Level 4


    Task 0


    Keywords 0x80000000000000

    - TimeCreated


    [ SystemTime] 2011-12-15T12:48:11.000000000Z



    EventRecordID 4320


    Channel Application


    Computer AdnLabs


    Security
    - EventData


    Checking file system on C:\ Volume label is OS. CHKDSK is verifying files (stage 1 of 3)... 151296 file records processed. File verification completed. 186 large file records processed. 0 bad file records processed. 0 EA records processed. 76 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)... 197416 index entries processed. Index verification completed. CHKDSK is verifying security descriptors (stage 3 of 3)... 151296 file SDs/SIDs processed. Cleaning up 481 unused index entries from index $SII of file 0x9. Cleaning up 481 unused index entries from index $SDH of file 0x9. Cleaning up 481 unused security descriptors. Security descriptor verification completed. 23061 data files processed. CHKDSK is verifying Usn Journal... 35507024 USN bytes processed. Usn Journal verification completed. The master file table's (MFT) BITMAP attribute is incorrect. The Volume Bitmap is incorrect. Windows found problems with the file system. Run CHKDSK with the /F (fix) option to correct these. 711328767 KB total disk space. 70522864 KB in 89950 files. 55368 KB in 23062 indexes. 274427 KB in use by the system. 65536 KB occupied by the log file. 640476108 KB available on disk. 4096 bytes in each allocation unit. 177832191 total allocation units on disk. 160119027 allocation units available on disk.


    004F020080B901001C360300000000001B0300004C0000000000000000000000
    Binary data:

    In Words
    0000: 00024F00 0001B980 0003361C 00000000
    0008: 0000031B 0000004C 00000000 00000000

    In Bytes
    0000: 00 4F 02 00 80 B9 01 00 .O..€¹..
    0008: 1C 36 03 00 00 00 00 00 .6......
    0010: 1B 03 00 00 4C 00 00 00 ....L...
    0018: 00 00 00 00 00 00 00 00 ........
     
  13. Ditrich

    Ditrich

    Joined:
    Dec 18, 2011
    Messages:
    28

    Yes, you installed MSE but you did not uninstall AVG correctly with the official AVG remover, the AVG drivers are all there in sytem32/drivers:

    fffff880`0162b000 fffff880`0163a000 avgfwd6a avgfwd6a.sys Mon May 23 01:33:25 2011 (4DD98F35)
    fffff880`08000000 fffff880`0802b000 AVGIDSDriver AVGIDSDriver.Sys Mon Jul 11 01:36:37 2011 (4E1A2975)
    fffff880`01bae000 fffff880`01bb8000 AVGIDSEH AVGIDSEH.Sys Mon Jul 11 01:36:50 2011 (4E1A2982)
    fffff880`080bb000 fffff880`080c6000 AVGIDSFilter AVGIDSFilter.Sys Mon Jul 11 01:37:05 2011 (4E1A2991)
    fffff880`01ba2000 fffff880`01bae000 avgrkx64 avgrkx64.sys Tue Sep 13 07:02:34 2011 (4E6ED5DA)
    fffff880`01272000 fffff880`012d2000 avgtdia avgtdia.sys Mon Jul 11 01:46:53 2011 (4E1A2BDD)
     
  14. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    You need to run the removal tool available from here AVG Removal tool which Ditrich had provided. This is required to clean out all the remaining entries of AVG or it will cause conflicts with other Anti Virus software. You may need to run it more than once to get a clean result.

    The Disk Check report shows there are problems in your file system. Please run through the same routine as before but use /f instead of /r with the chkdsk command: chkdsk /f
    Then post the resulting log as before.

    If this fails to run as before then reboot the PC and keep tapping the F8 key, then select Command Prompt from the advanced boot menu and first type in CD C:\ and hit Enter, then type in chkdsk /f and hit Enter. Let us know what happens.
     
  15. adnanbhat

    adnanbhat Thread Starter

    Joined:
    Dec 19, 2011
    Messages:
    52
    I ran the chkdsk /r as admin in cmd. this is the message :

    general :

    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    151296 file records processed. File verification completed.
    145 large file records processed. 0 bad file records processed. 0 EA records processed. 76 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
    197038 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
    151296 file SDs/SIDs processed. Cleaning up 554 unused index entries from index $SII of file 0x9.
    Cleaning up 554 unused index entries from index $SDH of file 0x9.
    Cleaning up 554 unused security descriptors.
    Security descriptor verification completed.
    22872 data files processed. CHKDSK is verifying Usn Journal...
    36030608 USN bytes processed. Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    151280 files processed. File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    162253254 free clusters processed. Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the
    master file table (MFT) bitmap.
    CHKDSK discovered free space marked as allocated in the volume bitmap.
    Windows has made corrections to the file system.

    711328767 KB total disk space.
    61983388 KB in 90804 files.
    57128 KB in 22873 indexes.
    0 KB in bad sectors.
    275231 KB in use by the system.
    65536 KB occupied by the log file.
    649013020 KB available on disk.

    4096 bytes in each allocation unit.
    177832191 total allocation units on disk.
    162253255 allocation units available on disk.

    Internal Info:
    00 4f 02 00 19 bc 01 00 95 43 03 00 00 00 00 00 .O.......C......
    e8 02 00 00 4c 00 00 00 00 00 00 00 00 00 00 00 ....L...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    and Details :

    - System

    - Provider


    [ Name] Microsoft-Windows-Wininit


    [ Guid] {206f6dea-d3c5-4d10-bc72-989f03c8b84b}


    [ EventSourceName] Wininit


    - EventID 1001


    [ Qualifiers] 16384



    Version 0


    Level 4


    Task 0


    Opcode 0


    Keywords 0x80000000000000

    - TimeCreated


    [ SystemTime] 2011-12-19T23:06:29.000000000Z



    EventRecordID 4782


    Correlation

    - Execution


    [ ProcessID] 0


    [ ThreadID] 0



    Channel Application


    Computer AdnLabs


    Security
    - EventData


    Checking file system on C: The type of the file system is NTFS. Volume label is OS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)... 151296 file records processed. File verification completed. 145 large file records processed. 0 bad file records processed. 0 EA records processed. 76 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)... 197038 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)... 151296 file SDs/SIDs processed. Cleaning up 554 unused index entries from index $SII of file 0x9. Cleaning up 554 unused index entries from index $SDH of file 0x9. Cleaning up 554 unused security descriptors. Security descriptor verification completed. 22872 data files processed. CHKDSK is verifying Usn Journal... 36030608 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)... 151280 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)... 162253254 free clusters processed. Free space verification is complete. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. 711328767 KB total disk space. 61983388 KB in 90804 files. 57128 KB in 22873 indexes. 0 KB in bad sectors. 275231 KB in use by the system. 65536 KB occupied by the log file. 649013020 KB available on disk. 4096 bytes in each allocation unit. 177832191 total allocation units on disk. 162253255 allocation units available on disk. Internal Info: 00 4f 02 00 19 bc 01 00 95 43 03 00 00 00 00 00 .O.......C...... e8 02 00 00 4c 00 00 00 00 00 00 00 00 00 00 00 ....L........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.

    now will run chkdsk /f
     
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