1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Problem with Ad-Aware updating

Discussion in 'Virus & Other Malware Removal' started by gkamm, Apr 15, 2004.

Thread Status:
Not open for further replies.
  1. gkamm

    gkamm Thread Starter

    Apr 14, 2004
    I am having a problem updating the AA rference file. I click the button to check for updates, click the Connect button, and the text in the box below where it says Current Operation flashes real fast and then says Webupdate complete. The current reference I have is 01R217 08.09.2003, so I know it's not updating. Also, if I click on the Details hyperlink on the main AA window it says there was an error with the update, and it's in big bold red letters. The exact message is

    4-15-2004 9:39:34 PM Error retrieving update

    This appears directly below the line that says

    Target families : 267

    I know my Internet is working since I'm able to post here. Anyone know why this might be?

    I'm having similar problems updating SpyBot, which leads me to suspect that some nasty bug is specifically preventing these particular utilities from operating correctly.

    Any help is greatly appreciated.


  2. VirtualMe


    Sep 27, 2002
    Try to install the latest reference file manually.


    Manual Installation: Unzip the downloaded reference file : 01R295 15.04.2004

    Replace the existing file found in C:\Programs\Lavasoft\Ad-aware 6.

    Restart Ad-aware.

    For Spybot Search & Destroy


    Under where it says Download

    Detection updates 2004-03-04 - product description
    This updates the detection rules. Only needed if you do not want to use the update function integrated into Spybot-S&D.

    Download it to the Desktop and click on the spybotsd_includes.exe

    Do the same for Tools update 2004-03-04

    Only needed if you do not use the integrated update.

    Another possibility for both.


    Be sure your firewall is not blocking it from updating.

    Post a Hijack This log so someone can see if you have any baddies.

    Download Hijack This

    Unzip it into a permenant folder. Do not leave it in or put it in a TEMP folder, as this will not let it make backups in case something goes wrong.

    Then click HijackThis.exe

    Click Scan

    The Scan Button changes to a Save Log button.

    Click the Save Log button to create a file named Hijackthis.log.

    A dialog box will pop up. Use it to select the location where you will save the log. (I save mine to desktop so it is easy to find)

    Close the program.

    Open the Log in Notepad.

    Highlight the entire contents.

    Copy and paste the contents of the HijackThis log into your post.

  3. gkamm

    gkamm Thread Starter

    Apr 14, 2004
    Thank you VirtualMe. Hope someone can make sense of my HJT log. I have posted it in a new thread.


As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/220863

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice