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Problem with Ad-Aware updating

Discussion in 'Virus & Other Malware Removal' started by gkamm, Apr 15, 2004.

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  1. gkamm

    gkamm Thread Starter

    Joined:
    Apr 14, 2004
    Messages:
    6
    I am having a problem updating the AA rference file. I click the button to check for updates, click the Connect button, and the text in the box below where it says Current Operation flashes real fast and then says Webupdate complete. The current reference I have is 01R217 08.09.2003, so I know it's not updating. Also, if I click on the Details hyperlink on the main AA window it says there was an error with the update, and it's in big bold red letters. The exact message is

    4-15-2004 9:39:34 PM Error retrieving update

    This appears directly below the line that says

    Target families : 267

    I know my Internet is working since I'm able to post here. Anyone know why this might be?

    I'm having similar problems updating SpyBot, which leads me to suspect that some nasty bug is specifically preventing these particular utilities from operating correctly.

    Any help is greatly appreciated.

    Thanks!!

    -gk-
     
  2. VirtualMe

    VirtualMe

    Joined:
    Sep 27, 2002
    Messages:
    867
    Try to install the latest reference file manually.

    http://www.lavasoft.de/support/download/

    Manual Installation: Unzip the downloaded reference file : 01R295 15.04.2004

    Replace the existing file found in C:\Programs\Lavasoft\Ad-aware 6.

    Restart Ad-aware.
    ===============

    For Spybot Search & Destroy

    http://www.safer-networking.org/index.php?page=download

    Under where it says Download

    Detection updates 2004-03-04 - product description
    This updates the detection rules. Only needed if you do not want to use the update function integrated into Spybot-S&D.

    Download it to the Desktop and click on the spybotsd_includes.exe

    Do the same for Tools update 2004-03-04

    Only needed if you do not use the integrated update.
    ===============

    Another possibility for both.

    http://forums.net-integration.net/index.php?&act=ST&f=28&t=8051

    Be sure your firewall is not blocking it from updating.
    ===============

    Post a Hijack This log so someone can see if you have any baddies.

    Download Hijack This

    Unzip it into a permenant folder. Do not leave it in or put it in a TEMP folder, as this will not let it make backups in case something goes wrong.

    Then click HijackThis.exe

    Click Scan

    The Scan Button changes to a Save Log button.

    Click the Save Log button to create a file named Hijackthis.log.

    A dialog box will pop up. Use it to select the location where you will save the log. (I save mine to desktop so it is easy to find)

    Close the program.

    Open the Log in Notepad.

    Highlight the entire contents.

    Copy and paste the contents of the HijackThis log into your post.

    Wait for help! DO NOT FIX ANYTHING WITHOUT SOMEONE HELPING!
     
  3. gkamm

    gkamm Thread Starter

    Joined:
    Apr 14, 2004
    Messages:
    6
    Thank you VirtualMe. Hope someone can make sense of my HJT log. I have posted it in a new thread.

    TY!

    -gk-
     
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