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Problem with Dell Laptop DVD+RW Drive

Discussion in 'Hardware' started by dazerack, Nov 11, 2007.

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  1. dazerack

    dazerack Thread Starter

    Sep 12, 2007
    Hey Guys I need some more help. My Fiance has a Dell Inspiron 6000 laptop and her DVD/CD-Rom Drive doesn't work. Yesterday I tried to update the driver for it via Dell's website but it only made the problem worse.

    Before I updated the device driver it would read CD's but would not read DVD's or write anything. If you inserted a blank CD it said that the drive was not accessable. Last night after I updated the device driver is says that I do not have permission to access the device. The driver was for the following drive:


    I don't know what to do.... HELP!!!
  2. helpmerick


    Apr 30, 2007
    Try this, and if it doesn't work, it probably just needs replaced. If you are under warranty, great...if not, shouldn't be more than $50 or so.

    1. RIGHT Click My Computer
    2. Click Properties
    3. Click Hardware (If Vista, the Device Manager will be on the left under tasks)
    4. Click Device Manager
    5. Click the "+" next to CD and DVD ROM's
    6. RIGHT Click on the CD/DVD drive and remove it
    7. Close All Windows
    8. Shut the computer OFF (not restart, shut it off)
    9. When you turn it back on, Windows should reinstall it as a new device. Try it out again...if it still doesn't work, you should just replace it.

    Good luck.
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