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Problem with emailing Word 2007 document

Discussion in 'Business Applications' started by pford, Mar 24, 2009.

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  1. pford

    pford Thread Starter

    Joined:
    Mar 24, 2009
    Messages:
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    Hi there

    My appoligies if there is already a thread on this topic, but I have tried to go through everything and have not picked anything up. My problem:

    I have designed a letterhead layout for one of my clients in Microsoft Word 2007(there is an image inserted into the top of the document, then I have inserted text boxes containing contact details etc), now when the client opens the letterhead, she only sees the the image, the text boxes are gone???

    Now she has just sent me an email explaining her problem, but when I open the attachment I see the text boxes with their content and everything else. Are we going crazy here? The ONLY thing I can think of, that would cause this problem, is that I am using Office 2007 and she is using and older version, but what boggles my mind here, is that I have saved the document as "Word 97-2003 document" and my client still can't see the text boxes (only the image header). Am I doing something wrong here? Is there something need to install?

    I am using Windows XP, Professional, version 2002 (Service Pack 3) with Microsoft Office 2007, my client says she is also using XP 2002, but with Microsoft Office 2003.

    Anyone's assistance here would be greatly appreciated.

    Kindest Regards
    Pam
     
  2. Plantsman

    Plantsman

    Joined:
    Jan 20, 2008
    Messages:
    390
    Try to save the document as an RTF (Rich Text Format) instead of a DOC. There is more compatibility with this format.
     
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