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Problem with external USB network 'card'

Discussion in 'Networking' started by golddust, Jan 18, 2015.

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  1. golddust

    golddust Thread Starter

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    Recently got my internet service upgraded to 150 mbps and all computers in the house got upgraded network cards to 10/100/1000. Only problem is my HP p2 1310 machine. The network card is part of the motherboard so cannot be removed to upgrade and there's no additional slot for a new card. Because of this, my only alternative was an external USB version that my hard wire plugs into. Tiger Direct recommended this one (picture attached), but after being installed for a few days my internet keeps disconnecting. It got progressively worse. If I unplug and replug it in, it clears up for a few hours then starts disconnecting again. I've disabled the installed network device so that's not the problem. Someone told me I needed to get into the BIOS to really disconnect it, but in Windows 8.1 (or maybe it's the way HP set it up) the screens are so different (for starters they are light blue, not the b&w we've seen in the past), I don't know what choices to make to get to that part - or is it even available anymore?
     

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  2. flavallee

    flavallee Trusted Advisor

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    HP p2-1310 Desktop PC (comes with Windows 8 64-bit)

    It has Atheros AR8152 10/100 Mb/s 10-Base-T Ethernet

    Its motherboard has no expansion slots for installing an ethernet card. :(
     

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  3. golddust

    golddust Thread Starter

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    Not trying to be sarcastic here, but I already mentioned that in my original post. It's the last part of the post where my actual question is - about the BIOS and whether there is something there that may require attention pertaining to the old card that might be interfering with the new adaptor.
     
  4. flavallee

    flavallee Trusted Advisor

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    I'm aware of that.

    I'm just agreeing with and expanding on what you said.

    Click the orange "Report" link and then request to be moved to the NETWORKING section.

    TerryNet and etaf and the other networking experts there can better help you.

    -----------------------------------------------------------
     
  5. golddust

    golddust Thread Starter

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    OK done. Thanks. Was debating whether to put it there originally but since it was a hardware issue decided to come here instead.
     
  6. flavallee

    flavallee Trusted Advisor

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    Because the integrated ethernet device is a 10/100 Mb/s 10-Base-T model and not a Gigabit model, I doubt if it will make full use of your 150 Mbps service.

    One of the networking experts can confirm that.

    Good luck.

    ---------------------------------------------------------
     
  7. TerryNet

    TerryNet Moderator

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    Sounds like a defective adapter. If not too late get a replacement or refund.

    You could get a second opinion about the "defective" part by trying it on another computer.
     
  8. golddust

    golddust Thread Starter

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    Should have mentioned we already tried it on another computer with no problem.
     
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