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problem with firewall

Discussion in 'Virus & Other Malware Removal' started by sgb, Sep 7, 2004.

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  1. sgb

    sgb Thread Starter

    Jan 21, 2000
    I have zone alarm and my fire wall is not letting me be connected to my internet explorer. i called my cable company and they told me my fire wall was blocking my internet connection how to i correct this problem so i can run my internet explorer so i can be connected again. ????? please help I am afraid to do anything now i am lucky to be connect to you guys. so why is my firewall blocking my connection to internet explore 6.0 . ????? so HELP (n) (n) :( thank you sharon
  2. GrumpyHermit


    May 23, 2004
    Try double-clicking on ZoneAlarm so that the control panel opens up; then go to Program Control, then click on the Programs tab. Scroll down until you find Internet Explorer, and make sure that it is listed as ok for Trusted and Internet. If it isn't, left click on the red X and choose allow from the box that pops up. Do this for both areas.

    If they are already both showing a green check mark which means allow, then I can't help you further. :confused:

    ZoneAlarm is a permissions-based firewall, which means you have to grant access to the internet for all of the programs that you use regularly. Everytime you open a program that needs internet access, ZoneAlarm will pop up a box asking if it is all right for this to occur. You'll need to grant access to IE, any other web browsers such as Firefox that you use; also Outlook Express, any Instant Messengers that you use, any file-sharing programs that you use, and any media players that you use. There are others, but that is enough for now. You should make a point of reading the ZoneAlarm tutorial, available by bringing up the control panel.
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