- Apr 26, 2019
Thanks. Is the photo which states there’s no account with that username the account you’re trying to recover?
You're very welcome! And yes, that is in relation to the account that I am trying to recover. If either the first or last names (or both) are entered incorrectly, that message comes up. Conversely, if the first and last names are correctly entered, what happens in Image #3 in that post comes up. Oddly enough, I noticed that for my last name, because I may have used my middle name together with my last name, entering both possibilities for my last name (i.e. either my last name, or my middle with my last name) seems to let me proceed. What could cause both ways to go through?Thanks. Is the photo which states there’s no account with that username the account you’re trying to recover?
Hi Goddess-Bastet. That's exactly right. Here are the scenarios:So the failure message is when you enter your first &/or last name incorrectly?
Yes, it is quite odd. As long as the first name is correctly entered, it seems to allow any last name. Could it be that I did not enter a last name when creating the account, or do you have to enter a last name during account creation?That is strange as it should require both the first & last name imo. Unless you have a rare forename.
Yes, the verification code works just fine, but I am only transported back to the account selection screen, rather than proceeding to further recovery options.I would expect that first & last name is required to create an account.
As the verification code works but entering the old, current or new password doesn’t then the block is on Google’s end.
Does the account which you recently created use the same password (old or new) or a different one?
Yes, indeed. It seems that, most likely, this would be a problem on Google's end? If so, it would make sense to try contacting them using the Google One option. I think the root of the problem was not receiving that follow-up e-mail after 48 hours (after July 8th's initial e-mail) to confirm/validate my newly created password, which is likely causing this looping effect. I do also have proof of the initial e-mail sent (on July 8th, confirming a password change request), so that could also be grounds to potentially help proceed with restoring my old account.Then it can’t be confusion over the password.
It’s as though the verification code is expiring or not valid when entered so is returning you to the beginning.
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