Problem with Gmail password reset

Goddess-Bastet

Virginia
Joined
Apr 26, 2019
Messages
902
The cancel option was most likely a time limited/has expired.
Can you please try logging in with the old password?
 

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
The cancel option was most likely a time limited/has expired.
Can you please try logging in with the old password?
Ah, could that mean that my new password is no longer usable at all and so should not even bother trying to use it?

I also tried the old password, and the result just shows that "Your password was changed 16 days ago", as shown in the image below.

EDIT: Does it matter if I was still (unknowingly) logged into another Gmail account (a new/temporary one that was made a week ago)?
 

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Goddess-Bastet

Virginia
Joined
Apr 26, 2019
Messages
902
It seems we’re back to square one.
If the new password doesn’t work either then are you sure it is correct - perhaps when entering the password the first letter was capitalise accidentally by the PC?
 

Goddess-Bastet

Virginia
Joined
Apr 26, 2019
Messages
902
If you’re logged in with a different account then you should log out of that one just in case that is causing the problem.
 

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
It seems we’re back to square one.
If the new password doesn’t work either then are you sure it is correct - perhaps when entering the password the first letter was capitalise accidentally by the PC?
I tried the new password again. I also ensured that Caps lock was on/off. I end up with the original problem, as shown in the first image below.

That said, I am thinking that the new password must be correct, or else putting in a wrong password leads to red text saying "Wrong password" (see second image). Therefore, it seems like the new password is still in the system somewhere in order for the below image (Image #1) to come up?
 

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Goddess-Bastet

Virginia
Joined
Apr 26, 2019
Messages
902
Unfortunately I’m out of options. If neither password works then I suspect only Google can assist you to recover the account.
 

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
Unfortunately I’m out of options. If neither password works then I suspect only Google can assist you to recover the account.
Hi Goddess-Bastet - No worries. Is it even possible for Google to help directly? I was under the impression that there is no way to get in touch with them without them automatically directing you to online resources (such as "how to recover your account", etc.)? At this point, simply trying to recover the account does not work at this stage, so communicating with a Google representative in some way seems like my only option.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
121,585
You forgot to block out the email address in the first screenshot in post no. 82.

I'm sure it's already been suggested but since waiting the 72 hours have you tried the forgot password link?
 

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
Can you use a different (non Google) email address when trying to recover your account?
What you should be seeing when trying to recover the account:
http://gmailaccountrecovery.blogspot.com/
Are you trying to sign in on a recognised (by Google) device?
According to the second link that you provided, the following is mentioned:


  • Google does not provide live support for Gmail so you can not contact them for help with account recovery.
  • Any support numbers found through search are probably not Google (unless you find Google Play or the like). These places will be happy to take your money, but they can not return your account.
  • This is a user-to-user help forum, and while the volunteers can provide information and advice, they can not return your account.
  • There are no options to provide information beyond what the recovery process asks about. For example, knowing the content of messages in the account can not be used to help prove ownership.

So, it seems like getting in touch with Google about this is impossible, to MisterEd51's point earlier. :(

Unfortunately, trying to recover my account does not give me the recovery options (such as security questions). It seems like I am frozen in a very limited number of options upon sign in, which is, indeed, frustrating because I know the information tied to this account to go ahead and try. I don't know if it is some kind of glitch in the system?
 

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
Can you use a different (non Google) email address when trying to recover your account?
What you should be seeing when trying to recover the account:
http://gmailaccountrecovery.blogspot.com/
Are you trying to sign in on a recognised (by Google) device?
The recovery e-mail that I use is a non-Google one (AOL), and I am using my Windows laptop as my primary device. :) I have also logged into my phone with the account, but I hardly use my phone.

The user "Couriant" previously suggested that it could also be that Google thinks that I am logged in from another device. As mentioned, I was logged in to my phone and am still able to see some old messages displayed (no new messages), but MisterEd51 stated in his post (post #41) that this is related to the phone's Gmail application (app) not being synched with Google. Could this be causing the issue somehow?

I was thinking about removing the account from my phone, but Couriant previously said (in post #35) that he is concerned about that because of potentially being unable to connect back up altogether in light of the issues that I have. What do you think about this option? Could it simply be a conflict with my phone?
 

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