Problem with Gmail password reset

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
You forgot to block out the email address in the first screenshot in post no. 82.

I'm sure it's already been suggested but since waiting the 72 hours have you tried the forgot password link?
Hi Cookiegal - Thank you, once again, for bringing that to my attention - I have so many images like that, that I made the same error again. It is corrected. :)

With respect to your question, when I click on "Forgot password", I am no longer even transported to the account recovery page to insert my recovery e-mail, as shown in the image below:

I wonder why that could be?
 

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Cookiegal

Karen
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Malware Specialist Coordinator
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It seems like quite a mystery indeed. :(
 

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
It seems like quite a mystery indeed. :(
It really is, yes. It is just strange how it does not prompt me to try other options.

I also tried "Forgot e-mail", and the system then asks me for my recovery e-mail or phone number, which I put in. I use my recovery e-mail instead of the phone number attached to the account, since my landline phone does not take texts. Then, it sends a verification code to my recovery e-mail. I then use this verification code, but all it does is send me back to put in my password....and the cycle repeats! :(
 

Goddess-Bastet

Virginia
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Apr 26, 2019
Messages
930
When you enter the verification code are you sure it isn’t asking for a new password rather than the current password?
Usually when the verification code is accepted you’d be prompted for a new password.
 

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
When you enter the verification code are you sure it isn’t asking for a new password rather than the current password?
Usually when the verification code is accepted you’d be prompted for a new password.
Hi Goddess-Bastet - Yes, when I use the "For email?" option, it first sends me to enter my recovery e-mail or phone number tied to the account (image #1 provided below - all images are labelled for each stage)

Then, a verification code is sent to my recovery e-mail (image #2)

I enter the verification code, as I am prepared to do in image #3

After entering the verification code, it asks me to choose an account (image #4).

Then, I am asked to enter my password (image #5)

Entering my the most recent password that I created (the password that was never confirmed), causes the usual error page (image #6)

Entering my old password causes it to say that my password was changed X days ago.

Entering any other password causes "Wrong password".

----------------------------------------------------------

What do you think about this sequence of steps? Is it normal for it to ask me to choose an account after entering the verification code? Could this be some kind of glitch in the system?

Also what do you think about removing the account completely from my mobile device? Could it be causing a conflict?
 

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Joined
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Messages
505
I am not following your steps.

I just went through the steps to recover one of my Gmail accounts. i pretended to lose password.. No problem recovering account and creating new password.

Enter Gmail account
Select Next

Gmail1.jpg

Select Forgot Password

Gmail2.jpg

Select Try another way.

Gmail3.jpg

Recovery information sent to recovery email.

Gmail4.jpg

Logged onto recovery email account to get Verification Code
Gmail5.jpg

Entered Verification Code into Enter Code box for original Gmail account
Selected Next

Gmail6.jpg


Created and entered new password
Selected Save password

Gmail8.jpg
 

Goddess-Bastet

Virginia
Joined
Apr 26, 2019
Messages
930
Hi Goddess-Bastet - Yes, when I use the "For email?" option, it first sends me to enter my recovery e-mail or phone number tied to the account (image #1 provided below - all images are labelled for each stage)

Then, a verification code is sent to my recovery e-mail (image #2)

I enter the verification code, as I am prepared to do in image #3

After entering the verification code, it asks me to choose an account (image #4).

Then, I am asked to enter my password (image #5)

Entering my the most recent password that I created (the password that was never confirmed), causes the usual error page (image #6)

Entering my old password causes it to say that my password was changed X days ago.

Entering any other password causes "Wrong password".

----------------------------------------------------------

What do you think about this sequence of steps? Is it normal for it to ask me to choose an account after entering the verification code? Could this be some kind of glitch in the system?

Also what do you think about removing the account completely from my mobile device? Could it be causing a conflict?
I would not be expected to choose an account unless there are several accounts connected to the email address/account.
 

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
Hi MisterEd51 - Thank you for showing those steps. Following your steps, I cannot seem to get passed "Forgot password". Let me show what I did, in accordance with your steps:

First, I enter my Gmail account (image #1), as shown in your first step.

Then, I am taken to the next step to proceed with "Forgot password" (Image #2). However, notice here that unlike in your step #2, yours actually says "Hi...", whereas mine still says "Welcome". Why is that? Could that already be an indication that something is wrong?

Anyhow, moving on to clicking on "Forgot password" causes an error (image #3), which prevents me to continue with the next steps you show above, unfortunately.
 

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Rain1290

Thread Starter
Joined
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Messages
570
I would not be expected to choose an account unless there are several accounts connected to the email address/account.
Yes, I now have 2 Gmail accounts (the most recent one created because of this very puzzling situation).

What do you think about removing the account from my phone, in case it is causing a conflict of some sort?
 

Goddess-Bastet

Virginia
Joined
Apr 26, 2019
Messages
930
Is the new account using the same username as part of the email address? I wouldn’t expect this to be possible though.

I would sign out of all/both accounts.

As the recover account states ‘Welcome’ instead of ’Hi’ it’s as though the account hasn’t been used since it was created or it is newly created.
 

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
Is the new account using the same username as part of the email address? I wouldn’t expect this to be possible though.

I would sign out of all/both accounts.

As the recover account states ‘Welcome’ instead of ’Hi’ it’s as though the account hasn’t been used since it was created or it is newly created.
Yes, the account uses the same username as the previous one, since people recognize me that way from my previous account. The actual e-mails for the accounts are different, but the username (Rain1290) is the same.

I am also signed out on my mobile device, even though portions of my inbox are still showing (but clearly not the new messages, which reveals that I am signed out because of the Gmail application/app being out of synch with Google, as suggested by MisterEd51).

And yes, when I sign in with my original Gmail account username and click Next, it greets me with "Welcome", as opposed to "Welcome Rain1290". Could that already be an indication that something is wrong with the account?

I was thinking about removing the account completely from the phone, in case that is causing a conflict (by it not being in synch there), but I don't know if that would be a good idea? What do you think? I cannot see or access anything new in the inbox, regardless. Could that be what is causing this mess?
 

Goddess-Bastet

Virginia
Joined
Apr 26, 2019
Messages
930
I suspect the account having the same username is the problem.
If you enter the password for the new account under your old account what happens? Same suggestion with the new account - if you enter the password from the original/old account what happens?
Have you cleared the browser’s cookies & cache?
 
Joined
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Messages
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Yes, I now have 2 Gmail accounts (the most recent one created because of this very puzzling situation).

What do you think about removing the account from my phone, in case it is causing a conflict of some sort?
When I selected Forgot Password it offered me a choice of recovery
1. Text to cell phone (default)
2. Email to recover email account

I chose email but could have selected either one

It is strange that when you selected Forgot Password that you had no recovery options. It is as if you have none.

I am not sure but you may have to verify a recovery option when you select it. For example, when you select a recovery email an email is sent. You have to respond to it to verify it. Did you verify your recovery email and phone selections?

Email addresses don't belong to any particular device. You can't just remove it from the phone. If you have an android phone you have a Gmail account tied to it. My phone has my main Gmail account. I wouldn't even think about messing with that. I use that same Gmail account for email on all my computers. It is also use as the login to YouTube.

BTW, the Gmail account tied to the phone is needed if you get locked out of the phone. You can't even reset a phone to factory conditions unless you know what that Gmail account is.
 

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
I suspect the account having the same username is the problem.
If you enter the password for the new account under your old account what happens? Same suggestion with the new account - if you enter the password from the original/old account what happens?
Have you cleared the browser’s cookies & cache?
Yes, the account e-mails differ, but the username (Rain1290) is the same. I tried to login with my passwords as you suggested under both accounts, but in each case, I finish with "Wrong password".

Yes, the cache was cleared on both my browsers (Edge and Google Chrome). Should I try clearing it again?
 

Rain1290

Thread Starter
Joined
Apr 25, 2011
Messages
570
When I selected Forgot Password it offered me a choice of recovery
1. Text to cell phone (default)
2. Email to recover email account

I chose email but could have selected either one

It is strange that when you selected Forgot Password that you had no recovery options. It is as if you have none.

I am not sure but you may have to verify a recovery option when you select it. For example, when you select a recovery email an email is sent. You have to respond to it to verify it. Did you verify your recovery email and phone selections?

Email addresses don't belong to any particular device. You can't just remove it from the phone. If you have an android phone you have a Gmail account tied to it. My phone has my main Gmail account. I wouldn't even think about messing with that. I use that same Gmail account for email on all my computers. It is also use as the login to YouTube.

BTW, the Gmail account tied to the phone is needed if you get locked out of the phone. You can't even reset a phone to factory conditions unless you know what that Gmail account is.
Hi MisterEd51 - At the time the account was created, it stated at one point that it would send an e-mail to my recovery e-mail to ensure that it is working, so I do remember that happening. I did not use my mobile phone number as the number (it was my landline).

Also, it is odd that it does not even let me put in my recovery e-mail after I click on "Forgot password". As shown earlier in this thread, it used to be that a verification code was sent to my Gmail account (the very account that I am trying to get into). Now, clicking on "Forgot password" results in the image below.

The phone that I have in under the Android operating system. For my phone, I do see an option on my mobile device to "Remove Account". When I click that, a warning message comes up, saying that "Removing this account will delete all of its messages, contacts, and other data from the phone!".

Should I proceed with that or let it be? I can see portions of my inbox there, but I know that you previously mentioned that this is because it is out of synch with Google. Could that really be the cause of this entire problem?
 

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