Problem with Google Checkout

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LauraMJ

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Hi, all,

I am on the board of directors for the Virginia Horse Council......our website is here: http://www.virginiahorsecouncil.org/

We've been having problems of various kinds with the Google shopping cart since it was set up. Now, I did not set up the website nor the shopping cart. The council paid someone to do that and as time has went on, the designer has become less and less communicative and is now completely ignoring our requests for help. We've had no response from this website design company in months. :( The arrangement was that we would have control over the website contents to edit and whatnot, but it's a WordPress website and the majority of the elements are simply NOT THERE in the Admin dashboard thingy to edit.....there are only a few elements we are able to change at all ........so that is not how we wanted things, and this shopping cart has given us problems from the get-go, so I have no idea what they did or did not do properly to set it up in the first place. These people also set up all our email through google services and we've had problems with that ranging from inconvenient such as none of us individual board members can access our email properties to do even simply things like change passwords ourselves, it all has to go through the main office as it's all set up so whoever logs in can see everyone's email accounts and change things, so only the Office Assistant has that ability to try to keep it as secure as possible, which makes all of us have to go through her to change anything. :rolleyes: (That's a pain for all involved.) to major, such as the Office Assistant keeps email folders to keep important emails in, and many of those folders have disappeared at times or opened up to find most, if not all, the emails in them gone. :(

Currently, however, our biggest problem is with the Google Checkout.

We have a board meeting next week and we'll be discussing how to get control back from Google. :p :rolleyes:

But, back to our most pressing problem.........

If you go here: http://www.virginiahorsecouncil.org/membership/ you can see the cart system. The way it works right now is the members fill out fields during their checkout to give us the information such as name and address for us to add their memberships. In the past, when a membership has come in, Google sends an email to the OA, and the OA has been able to log into the Google system and see this information along with viewing the payment. It generally takes more than one try for the stupid thing to accept the password, but she's always been able to get in, eventually. Now, however, as soon as it accepts the log in, she's redirected to a page that wants her to use Google Wallet and wants her to enter a credit card. She doesn't HAVE a credit card to enter, because she's not BUYING anything. She just wants into the Admin panel so she can process the membership!

Does anyone have any idea what is going on and how this can be fixed so we can just get into the Google checkout system to process the waiting memberships? It seems that the money transfer has gone through,.....but we have no idea WHO to apply it all to and send their membership materials to because we can't get in there to see who the money is from!

While we are going to try to get a different set up and all, but that is going to take time, of course, so for now, we need to try to get this Google shopping cart working again.

As well, if anyone has suggestions for simple, easy, and reliable shopping cart software, I'd love to hear about it. :D And yes, Paypal is on the table, but of course some people are not happy with having to use Paypal, so we are open to all suggestions. Personally, I think Paypal would be easiest and I know they DO answer their phones and they DO have good customer service......at least I've always found it so. :)

Thanks for any help anyone can provide!
 

LauraMJ

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Well, so far as I know, we have not since the Office Assistant had never seen the term "Google Wallet" when processing orders or accessing the Merchant account....nor have we ever needed one before. I'm wondering if this is something new? But why should WE have to give a credit card?? :confused:

I had a google shopping cart on one of my websites for a while (took it off because no one used it), and I never had to do anything with a "Google Wallet" when I set that up. I can still log into my personal Google shopping cart area and it doesn't ask me about any wallet thingy. What I have is, I believe, what the VHC has always had......yet mine is allowing me access to my account without demanding I give a credit card for a Wallet account.
 

LauraMJ

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I'm sure they had things like the bank account information and tax ID number already there, as they've been using Google Checkout for quite some time now. What's confusing us is why, now, upon sign in, is it saying she has to create a Google Wallet account and give a credit card number. That just sounds fishy to us.
 

Cookiegal

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Yeah, I don't know. Is there some way to contact them for support to ask the question?
 

LauraMJ

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They've been trying to contact Google support for days. No response, just automated reply emails. :(
 

Macboatmaster

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I know ZERO about it but is this of any interest
http://support.google.com/wallet/bin/answer.py?hl=en&answer=105822

especially
Legitimate messages sent by Google may ask you to click a link to verify your email address. If we're unable to verify the information in your Google Wallet account, we'll request additional documentation from you by sending an email from [email protected] or [email protected]. This email will ask you to sign in to your Google Wallet account and submit documents that verify your billing details. Google won't ask you to provide this sort of information until you've successfully signed in to your account.
The only other contribution I have to offer is that I an extensive user of Paypal and it has never let me down in any manner.
 

LauraMJ

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I suggested Paypal to them to begin with. :p :rolleyes: Didn't listen to me.

Thanks for the link,.....but I don't think that will help, as we don't HAVE a Google Wallet account. :) Which is why we are confused. We've only ever had a Google Check Out account.
 
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Laura, unfortunately...like the others...I have no experience here, but on the hunch that google checkout changed to google wallet I googled google checkout (say that 10 times fast :D) and learned this: https://accounts.google.com/Service...://checkout.google.com/merchantSignInRedirect

New! Google Checkout is now Google Wallet for buyers. Google Wallet is a fast, secure checkout process that helps increase sales by bringing you more customers and allowing them to buy from you quickly and easily with a single account, online or in-store.
Now it doesn't seem as if it's google wallet across the board, but is there a possibility she's trying to sign in with the wrong account? (buyer instead of seller)
 

LauraMJ

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I, too, found that Wallet is basically for buyers......and of course we're not buyers--we're sellers. She's trying to log into the same account via the same link as she always has, and on the off-chance something had gotten screwed up, I had her delete all her cookies and log into it fresh. Same thing. :( I've also found forums on Google for "support" :rolleyes: for Google Checkout and they said there that for sellers, nothing had changed and there was no "transition,"......just buyers would have to create an account with Wallet.

It all seems extremely confusing. :(
 
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I, too, found that Wallet is basically for buyers......and of course we're not buyers--we're sellers. She's trying to log into the same account via the same link as she always has, and on the off-chance something had gotten screwed up, I had her delete all her cookies and log into it fresh. Same thing. :( I've also found forums on Google for "support" :rolleyes: for Google Checkout and they said there that for sellers, nothing had changed and there was no "transition,"......just buyers would have to create an account with Wallet.

It all seems extremely confusing. :(
Very confusing.. no phone number...have you tried this email addy? : [email protected]

I know you aren't in the UK, but maybe they can push some buttons. Found that here:
http://productforums.google.com/forum/#!topic/checkout-merchant/_XU98v_Kte4
 

Macboatmaster

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Re Paypal I realise you had suggested it I was just reinforcing has served me well

As you and especially Cookiegal know that I have NO knowledge regarding malware I could not even offer a suggestion, but I sent the link as I had read weeks ago about the scam link to ask the user to enter full credit card details and wondered if by chance the website had been compromised.

I THOUGHT but of course I will stand corrected that Google checkout was what the merchant used and Google wallet was what the customer used.
https://developers.google.com/checkout/developer/Google_Checkout_XML_API

EDIT - my reply HONESTLY was started before 10, 11, and 12 were visible - I just could not find the link I have included.

Only as interest please see change from 23 Jan on link
 

LauraMJ

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I THOUGHT but of course I will stand corrected that Google checkout was what the merchant used and Google wallet was what the customer used.
https://developers.google.com/checko...eckout_XML_API
Yes, that is what we understood it to be, also. Which is why we can't figure out why once logged into our merchant Check Out account, it will not let us go to the "process order" page or the "settings" page or anything else like it used to, but only shows that "create a Wallet" page that wants a credit card. :(
 
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