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Problem with hardware when watching media

Discussion in 'Hardware' started by bensmith11, Mar 9, 2019.

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  1. bensmith11

    bensmith11 Thread Starter

    Joined:
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    I got a new keyboard yesterday (Logitech G810 Orion Spectrum) and every time I go to watch media say for example a YouTube video, either my keyboard or my mouse (Logitech G502 Proteus Spectrum) will freeze until the tab with the video is closed out, resulting in me having to Ctrl + W out every time I want to switch videos or use my hardware. This happened prior to having this keyboard but only sometimes with the mouse. Any suggestions?
    -
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: AMD FX(tm)-6300 Six-Core Processor, AMD64 Family 21 Model 2 Stepping 0
    Processor Count: 6
    RAM: 8173 Mb
    Graphics Card: NVIDIA GeForce GTX 750 Ti, -2048 Mb
    Hard Drives: C: 930 GB (374 GB Free);
    Motherboard: Gigabyte Technology Co., Ltd., GA-78LMT-USB3
    Antivirus: Webroot SecureAnywhere, Enabled and Updated
     
  2. Oddba11

    Oddba11

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    First Name:
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    I would be surprised if it was actually a mouse of keyboard issue.

    Are you using the generic Windows drivers or the Logitech software/drivers? Assuming you are using the Logitech software, uninstall it all, reboot, and test. Windows will load the generic drivers on startup. If that resolves it, it's a Logitech software/driver issue. If that doesn't resolve it, test using a different keyboard and mouse (also with default drivers).
     
  3. bensmith11

    bensmith11 Thread Starter

    Joined:
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    I did what you mentioned in your reply, no luck. Any other suggestions?
     
  4. Oddba11

    Oddba11

    Joined:
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    As you mention YouTube, try using a different browser if you haven't already.

    You could also try manually updating/reinstalling the motherboard/USB drivers, audio drivers, and video drivers (motherboard/USB for device connectivity - audio/video drivers for media playback).
     
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