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Problem with HP DeskJet 722c

Discussion in 'Hardware' started by dickrichards, Jul 1, 2005.

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  1. dickrichards

    dickrichards Thread Starter

    Joined:
    Jun 30, 2005
    Messages:
    6
    After a print job finishes a box opens up stating that HPFVLS14 caused a general protection fault in module HPFVLS14.EXE. Pressing "Enter" closes the box and everything returns to normal. I am using a Dell XPS T450 with Windows 98SE. What can I do about this? I did uninstall the printer and then reinstall it. Same problem.
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,595
    Hi and welcome to TSG,

    Ifound this in my research that appears to fix it:

    Close all programs except Explorer and Systray by going through the CTR+ALT+DEL routine. Make sure all programs all are shut down except these two.

    Close the "Close Program" window.
    Click Start and Run
    Type in hpfcfg14.exe, and enter
    Click continue in the HP Deskjet configuration window that will open
    Remove check marks from the following:
    Print cartridge query
    Bidirectional communication
    Launch toolbox when printing (when available)
    Click OK
    Restart Windows
     
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