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Problem with HP Mediasmart DVD and Blu-Rays

Discussion in 'Multimedia' started by boscaresque, Dec 27, 2012.

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  1. boscaresque

    boscaresque Thread Starter

    Dec 27, 2012
    I have been having problems with playing Blu-Rays on my HP Pavilion dv7. When I first got this notebook a little under two years ago it played Blu-Rays fine. Now, whenever I put in a Blu-Ray the Mediasmart DVD opens and asks me if I would like to check for updates. Saying 'yes' or 'no' ultimately leads to the question being asked again.
    I know this is not a problem with my Blu-Ray drive because it recognizes the discs when I put them in.
    I have tried to fix this for over three hours. I have tried installing different versions of Mediasmart DVD off of the HP website, but the same message always comes back. I have also tried installing PowerDVD 10 as recommended by others but that application always freezes up when I try to play discs.
    Any help would be appreciated. Thank you!

    Also, this is only a problem on newer Blu-Rays like Titanic. Older discs like Ratatouille play just fine.
  2. Oddba11

    Oddba11 It's My Birthday!

    May 12, 2011
    First Name:
    Blu-Ray disc encryption methods are always changing, thus the software used for playback needs to be continiously updated as well. I'd say the HP software is not up to date. It may be that your installation is faulty or the software may not have an update current enough to play the discs.

    PowerDVD should work, but the latest version is 12 (not 10).
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