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Problem with IE 6 sp1

Discussion in 'Web & Email' started by beagley93, Jan 4, 2003.

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  1. beagley93

    beagley93 Thread Starter

    Jan 4, 2003
    When I try to click on to the net using the IE icon shortcut on my desktop, the home page opens but does not complete. It will close without showing an error. Then an icon on my desktop will appear. the title of the icon is hs_err_pid412.log. If I go to start and click on Windows update IE completely loads the Windows update page then I can surf the net. I don't understand why this is. How can I fix this problem.
    I'm running Windos XP and didn't have this problem until I did the update to IE 6 SP1.
    Any suggestion????????????

    This is what the icon reads when I open it.

    An unexpected exception has been detected in native code outside the VM.
    Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x695C9550

    NOTE: We are unable to locate the function name symbol for the error
    just occurred. Please refer to release documentation for possible
    reason and solutions.

    Current Java thread:
    at sun.awt.Win32GraphicsDevice.getDefaultPixID(Native Method)
    at sun.awt.Win32GraphicsDevice.getDefaultConfiguration(Win32GraphicsDevice.java:187)
    at java.awt.Window.init(Window.java:208)
    at java.awt.Window.<init>(Window.java:252)
    at java.awt.Frame.<init>(Frame.java:398)
    at javax.swing.JFrame.<init>(JFrame.java:198)
    at sun.plugin.ConsoleWindow.<init>(ConsoleWindow.java:68)
    at sun.plugin.JavaRunTime.getJavaConsole(JavaRunTime.java:100)
    - locked <0A4CE608> (a java.lang.Class)
    at sun.plugin.JavaRunTime.showJavaConsole(JavaRunTime.java:184)
    at sun.plugin.AppletViewer.initEnvironment(AppletViewer.java:307)

    Dynamic libraries:
    0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
    0x77F50000 - 0x77FF7000 C:\WINDOWS\System32\ntdll.dll
    0x77E60000 - 0x77F46000 C:\WINDOWS\system32\kernel32.dll
    0x77C10000 - 0x77C63000 C:\WINDOWS\system32\msvcrt.dll
    0x77D40000 - 0x77DC6000 C:\WINDOWS\system32\USER32.dll
    0x77C70000 - 0x77CB0000 C:\WINDOWS\system32\GDI32.dll
    0x77DD0000 - 0x77E5D000 C:\WINDOWS\system32\ADVAPI32.dll
    0x78000000 - 0x78086000 C:\WINDOWS\system32\RPCRT4.dll
    0x70A70000 - 0x70AD4000 C:\WINDOWS\system32\SHLWAPI.dll
    0x769C0000 - 0x76B08000 C:\WINDOWS\System32\SHDOCVW.dll
    0x71950000 - 0x71A34000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.10.0_x-ww_f7fb5805\comctl32.dll
    0x773D0000 - 0x77BC2000 C:\WINDOWS\system32\SHELL32.dll
    0x77340000 - 0x773CB000 C:\WINDOWS\system32\comctl32.dll
    0x771B0000 - 0x772D1000 C:\WINDOWS\system32\ole32.dll
    0x75F80000 - 0x7607C000 C:\WINDOWS\System32\BROWSEUI.dll
    0x72430000 - 0x72442000 C:\WINDOWS\System32\browselc.dll
    0x75F40000 - 0x75F5F000 C:\WINDOWS\system32\appHelp.dll
    0x76FD0000 - 0x77048000 C:\WINDOWS\System32\CLBCATQ.DLL
    0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll
    0x77050000 - 0x77115000 C:\WINDOWS\System32\COMRes.dll
    0x77C00000 - 0x77C07000 C:\WINDOWS\system32\VERSION.dll
    0x5AD70000 - 0x5ADA4000 C:\WINDOWS\System32\UxTheme.dll
    0x76200000 - 0x76298000 C:\WINDOWS\system32\WININET.dll
    0x762C0000 - 0x76348000 C:\WINDOWS\system32\CRYPT32.dll
    0x762A0000 - 0x762AF000 C:\WINDOWS\system32\MSASN1.dll
    0x76F90000 - 0x76FA0000 C:\WINDOWS\System32\Secur32.dll
    0x76620000 - 0x7666E000 C:\WINDOWS\System32\cscui.dll
    0x76600000 - 0x7661B000 C:\WINDOWS\System32\CSCDLL.dll
    0x76670000 - 0x76757000 C:\WINDOWS\System32\SETUPAPI.dll
    0x760F0000 - 0x76169000 C:\WINDOWS\system32\urlmon.dll
    0x71800000 - 0x71888000 C:\WINDOWS\System32\shdoclc.dll
    0x74770000 - 0x747FF000 C:\WINDOWS\System32\mlang.dll
    0x71AD0000 - 0x71AD8000 C:\WINDOWS\System32\wsock32.dll
    0x71AB0000 - 0x71AC5000 C:\WINDOWS\System32\WS2_32.dll
    0x71AA0000 - 0x71AA8000 C:\WINDOWS\System32\WS2HELP.dll
    0x71A50000 - 0x71A8B000 C:\WINDOWS\system32\mswsock.dll
    0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
    0x76EE0000 - 0x76F17000 C:\WINDOWS\System32\RASAPI32.DLL
    0x76E90000 - 0x76EA1000 C:\WINDOWS\System32\rasman.dll
    0x71C20000 - 0x71C6E000 C:\WINDOWS\System32\NETAPI32.dll
    0x76EB0000 - 0x76EDB000 C:\WINDOWS\System32\TAPI32.dll
    0x76E80000 - 0x76E8D000 C:\WINDOWS\System32\rtutils.dll
    0x76B40000 - 0x76B6C000 C:\WINDOWS\System32\WINMM.dll
    0x722B0000 - 0x722B5000 C:\WINDOWS\System32\sensapi.dll
    0x012F0000 - 0x014F1000 C:\WINDOWS\System32\msi.dll
    0x75E90000 - 0x75F37000 C:\WINDOWS\System32\SXS.DLL
    0x75A70000 - 0x75B15000 C:\WINDOWS\system32\USERENV.dll
    0x0FFD0000 - 0x0FFF3000 C:\WINDOWS\System32\rsaenh.dll
    0x76F20000 - 0x76F45000 C:\WINDOWS\System32\DNSAPI.dll
    0x76FB0000 - 0x76FB7000 C:\WINDOWS\System32\winrnr.dll
    0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
    0x76FC0000 - 0x76FC5000 C:\WINDOWS\System32\rasadhlp.dll
    0x76D60000 - 0x76D77000 C:\WINDOWS\System32\iphlpapi.dll
    0x63580000 - 0x6382E000 C:\WINDOWS\System32\mshtml.dll
    0x746F0000 - 0x74716000 C:\WINDOWS\System32\msimtf.dll
    0x74720000 - 0x74764000 C:\WINDOWS\System32\MSCTF.dll
    0x76390000 - 0x763AC000 C:\WINDOWS\System32\IMM32.DLL
    0x75C50000 - 0x75CE1000 C:\WINDOWS\System32\jscript.dll
    0x10000000 - 0x10015000 C:\Program Files\Java\j2re1.4.0\bin\npjpi140.dll
    0x022B0000 - 0x022CC000 C:\Program Files\Java\j2re1.4.0\bin\beans.ocx
    0x022D0000 - 0x022E5000 C:\Program Files\Java\j2re1.4.0\bin\jpishare.dll
    0x6D330000 - 0x6D442000 C:\PROGRA~1\Java\J2RE14~1.0\bin\client\jvm.dll
    0x6D1D0000 - 0x6D1D7000 C:\PROGRA~1\Java\J2RE14~1.0\bin\hpi.dll
    0x6D300000 - 0x6D30D000 C:\PROGRA~1\Java\J2RE14~1.0\bin\verify.dll
    0x6D210000 - 0x6D228000 C:\PROGRA~1\Java\J2RE14~1.0\bin\java.dll
    0x6D320000 - 0x6D32D000 C:\PROGRA~1\Java\J2RE14~1.0\bin\zip.dll
    0x6D000000 - 0x6D0F6000 C:\Program Files\Java\j2re1.4.0\bin\awt.dll
    0x73000000 - 0x73023000 C:\WINDOWS\System32\WINSPOOL.DRV
    0x6D180000 - 0x6D1D0000 C:\Program Files\Java\j2re1.4.0\bin\fontmanager.dll
    0x5ED00000 - 0x5EDC6000 C:\WINDOWS\System32\OPENGL32.dll
    0x68B20000 - 0x68B3E000 C:\WINDOWS\System32\GLU32.dll
    0x73760000 - 0x737A4000 C:\WINDOWS\System32\DDRAW.dll
    0x73BC0000 - 0x73BC6000 C:\WINDOWS\System32\DCIMAN32.dll
    0x69500000 - 0x697E4000 C:\WINDOWS\System32\nvoglnt.dll
    0x76C90000 - 0x76CB2000 C:\WINDOWS\system32\imagehlp.dll
    0x6D510000 - 0x6D58D000 C:\WINDOWS\system32\DBGHELP.dll
    0x76BF0000 - 0x76BFB000 C:\WINDOWS\System32\PSAPI.DLL

    Local Time = Sat Jan 04 16:14:28 2003
    Elapsed Time = 3
    # The exception above was detected in native code outside the VM
    # Java VM: Java HotSpot(TM) Client VM (1.4.0-b92 mixed mode)
  2. jmatt


    Apr 7, 2000
    Right click on your desktop icon & click on Delete (it is corrupted )

    Use Find or Search ( whatever XP uses ) & type in internet ( make sure you are in C or where ever you have ie6 ) & press Enter .

    You should see Internet Explorer .

    Right click on it & select create shortcut & click yes to put it on your desktop .
  3. TonyKlein

    TonyKlein Malware Specialist

    Aug 26, 2001
    It appears to be a Sun Java plugin issue.

    You might want to query Sun support
  4. beagley93

    beagley93 Thread Starter

    Jan 4, 2003
    Tahnks for the suggestions but they didn't work. Anything else I can try??:(
  5. jmatt


    Apr 7, 2000
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