Problem with IE

[mederi]

My sister's computer has two voice software for the blind (the software will read every word on the webpage). It works well with Sofware D but when she runs Software Y, IE often shows a error message and has to close. Each time has different error message, sometimes with kernel32.dll, ntdll.dll, sometimes oleaut32.dll, or even unknown. The Software Y runs well on other computer (both of them are WinXP Home SP2). This problem happens on both IE 6.0 and 7.0. Can anyone offer me some help? Thank you!

Below are the three recent error messages along with the log file from HijackThis:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 2007-7-14
Time: 19:30:10
User: N/A
Computer: ZIYI
Description:
????? 446922922?

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 34 34 36 39 32 32 39 32 44692292
0010: 32 0d 0a 2..


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 2007-7-14
Time: 19:29:11
User: N/A
Computer: ZIYI
Description:
Faulting application iexplore.exe?version 7.0.6000.16473?faulting module oleaut32.dll?version 5.1.2600.2180?fault address 0x00004915?

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 37 33 00.16473
0030: 20 69 6e 20 6f 6c 65 61 in olea
0038: 75 74 33 32 2e 64 6c 6c ut32.dll
0040: 20 35 2e 31 2e 32 36 30 5.1.260
0048: 30 2e 32 31 38 30 20 61 0.2180 a
0050: 74 20 6f 66 66 73 65 74 t offset
0058: 20 30 30 30 30 34 39 31 0000491
0060: 35 0d 0a 5..



Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 2007-7-14
Time: 19:28:02
User: N/A
Computer: ZIYI
Description:
Faulting application iexplore.exe?version 7.0.6000.16473?faulting module unknown?version 0.0.0.0?fault address 0xcd589000?

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 37 33 00.16473
0030: 20 69 6e 20 75 6e 6b 6e in unkn
0038: 6f 77 6e 20 30 2e 30 2e own 0.0.
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 63 64 ffset cd
0050: 35 38 39 30 30 30 0d 0a 589000..



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:31:57, on 2007-7-14
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
C:\WINDOWS\System32\svchost.exe
D:\HJBRS\HJBVOICE\HJ_VoiceServer.exe
D:\HJBRS\HJIMER\getword.exe
D:\HJBRS\hjbrsn\hjsr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe"
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKUS\S-1-5-19\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: ?? - {6096E38F-5AC1-4391-8EC4-75DFA92FB32F} - http://www.lenovo.com (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O14 - IERESET.INF: START_PAGE_URL=http://www.lenovo.com
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1183461212359
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1183466817421
O17 - HKLM\System\CCS\Services\Tcpip\..\{50210C28-EFB6-47BF-ACDE-725E20515AE9}: NameServer = 202.96.209.5
O17 - HKLM\System\CS1\Services\Tcpip\..\{50210C28-EFB6-47BF-ACDE-725E20515AE9}: NameServer = 202.96.209.5
O17 - HKLM\System\CS2\Services\Tcpip\..\{50210C28-EFB6-47BF-ACDE-725E20515AE9}: NameServer = 202.96.209.5
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

 

[The Hound]

Welcome to TSG...Have you tried unistalling and reinstalling 'software y'?

Is tech support available for that software?

Must we call it software y, or can we know the name of the application?

Without specifics, it will be tough to troubleshoot...

 

[mederi]

Thank you for the reply. I unistalled and reinstalled the software several times, but the problem remains. This is a Chinese screen reader software and there is no technical support for it. I asked the software company and they just said that they had no idea what happened. The name of this software is Yangguang (I think it's useless to know the name ><), which is similar to Window-Eyes (http://www.gwmicro.com/Window-Eyes/). Thank you!

 

[The Hound]

I have a friend across the state who uses screen readers--the reason I asked is that he tells me that knowing a bit about one screen reading application still means knowing nothing about another--each seems very different. I thought we might be lucky, but his screen reader certainly doesn't read chinese. Sorry.