Problem with iMac

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hanamoha

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Aug 5, 2021
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Hey my names Isabella and I need help with my iMac it’s the 2013 one and my problem is that when I try to reinstall elcapitan it says this item is temporarily unavailable
 

Couriant

James
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Mar 26, 2002
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How are you trying to install it and what is the current macOS installed?
 

hanamoha

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Aug 5, 2021
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3
think it’s the El Capitan that I. It already but I’m reinstalling because it’s a second hand iMac but now when I try to reinstall it says Apple ID I put MY apple of not the owners and the it says there’s an unexpexted error that occurred
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
41,506
That is the problem with second hand macs. Users not deauthorizing their account.

Unless you know the person, there is not much you can do with the iCloud account. Are you not able to skip this part?
 

hanamoha

Thread Starter
Joined
Aug 5, 2021
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3
I’m not able to skip the part and I don’t know the person I want to leave OS X utilities but then it says choose startup disk and there’s nothing
 
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