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Problem with internet browsing

Discussion in 'Web & Email' started by deekaye, Feb 5, 2005.

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  1. deekaye

    deekaye Thread Starter

    Joined:
    Feb 5, 2005
    Messages:
    1
    Hi all,

    Im having major problems browsing the internet for the past 2 days. Im on dial-up at the moment and can dial up fine and for the the first hour or so am browsing normally.

    Then all of a sudden i can't connect to any web address ( like google.com) that i type in. But i recently found out that on certain occassions (not all) when this happens i can type a site with an ipaddress ( google = 216.239.37.104) i can load up the site fine.
    Even stranger is that when the above method works is working then i can also using googles translation service i can load up most sites that i could not load up otherwise.

    For example : yahoo.com does not work but
    216.239.37.104/translate_c?hl=en&u=[yahoo's address] works.

    This happens in both IE and mozilla firefox and the only way to fix it is to disconnect and dial up again or to restart the computer - but then after a while the problem returns after im reconnected to for an hour or so.

    The message i get in IE is something along the lines of The server name or address could not be resolved or sometimes just The page cannot be displayed

    How can i fix my connection/PC so that it works and i can use web addresses.

    Thanks.

    I have windows XP SP 1,
     
  2. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,146
    Hi deekaye

    Welcome to Tech Support Guy Forums!

    Have you run any programs to remove spyware lately?
    Are you running a Firewall or Anti-Virus program?

    Run an online Anti-Virus scan from at least one and preferably 2 of the following sites
    http://housecall.trendmicro.com/
    http://www.pandasoftware.com/activescan/
    http://security.symantec.com/default.asp?
    http://www.ravantivirus.com/scan/
    Allow them to clean/delete any spyware/malware or viruses/trojans they may find.
    Make a note of any files flagged that were unable to be cleaned or deleted.

    Download or verify you have the most recent versions of:
    Ad-Aware SE 1.05
    Spybot-S&D (ver. 1.3)

    Install Ad-Aware SE and Spybot-S&D and check each of them in turn for updates.

    For Ad-Aware SE click on Full System Scan and deselect Search for negligible risk entries.
    Let Ad-Aware SE remove what it finds.
    Run Spybot-S&D and have it fix what it finds marked in Red.

    Each program checks for different things, if after running and cleaning/fixing with these programs you still experience problems you may need further diagnosing.

    Let us know what happens.
     
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