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Problem with laptop connecting to internet

Discussion in 'Virus & Other Malware Removal' started by cherryvale, Jan 4, 2009.

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  1. cherryvale

    cherryvale Thread Starter

    Joined:
    Jan 4, 2009
    Messages:
    2
    I have a Lenovo 3000N100 laptop using Windows XP Professional - Service pack 2. I can get a good connection to my router but cannot get onto the internet. Browsers show 'Server not found'. Other machine using same router connects to internet without problems so I am assuming the problem is with the laptop. I have checked wireless configuration and it is ok and have followed advice which I have found on forums - this seems to be a common problem - but cannot solve it. I have run Hijackthis in the hope that it will come up with something and the log follows. Any help would be appreciated.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:33:16, on 04/01/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\maintenance\a-squared Anti-Dialer\a2service.exe
    C:\maintenance\a-squared Free\a2service.exe
    C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
    C:\maintenance\AVG Anti-Spyware 7.5\guard.exe
    C:\MAINTE~1\Grisoft\AVG7\avgamsvr.exe
    C:\MAINTE~1\Grisoft\AVG7\avgupsvc.exe
    C:\MAINTE~1\Grisoft\AVG7\avgemc.exe
    C:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exe
    C:\WINDOWS\system32\DRIVERS\CDAC11BA.EXE
    C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    C:\Program Files\LENOVO\HOTKEY\FNF5SVC.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Kontiki\KService.exe
    C:\Program Files\Softex\OmniPass\Omniserv.exe
    C:\maintenance\Raxco\PerfectDisk\PDAgent.exe
    C:\Program Files\Lenovo\PM Driver\PMSveH.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
    C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
    C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
    C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
    c:\program files\lenovo\system update\suservice.exe
    C:\Program Files\Common Files\Lenovo\Logger\logmon.exe
    C:\Program Files\Windows Media Player\WMPNetwk.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
    C:\maintenance\Raxco\PerfectDisk\PDEngine.exe
    C:\Program Files\Softex\OmniPass\OPXPApp.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Softex\OmniPass\scureapp.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\PROGRA~1\Lenovo\LENOVO~2\LPMGR.exe
    C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
    C:\PROGRA~1\THINKV~1\AMSG\amsg.exe
    C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
    C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
    C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
    C:\maintenance\a-squared Anti-Dialer\a2adguard.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
    C:\MAINTE~1\Grisoft\AVG7\avgcc.exe
    C:\Program Files\Lenovo\HOTKEY\TpWAudAp.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\Program Files\Kontiki\KHost.exe
    C:\Program Files\FinePixViewer\QuickDCF.exe
    C:\MAINTE~1\Grisoft\AVG7\avgw.exe
    C:\Program Files\Lenovo\Client Security Solution\tvtpwm_tray.exe
    C:\Documents and Settings\Clare Buckle\Desktop\HiJackThis.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.lenovo.com/welcome/3000notebook
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\MAINTE~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O2 - BHO: VMN Toolbar - {A057A204-BACC-4D26-8287-79A187E26987} - C:\PROGRA~1\VMNTOO~1\VMNTOO~1.DLL
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O2 - BHO: CPwmIEBrowserHelper Object - {F040E541-A427-4CF7-85D8-75E3E0F476C5} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: VMN Toolbar - {A057A204-BACC-4D26-8287-79A187E26987} - C:\PROGRA~1\VMNTOO~1\VMNTOO~1.DLL
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [OmniPass] C:\Program Files\Softex\OmniPass\scureapp.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [LPManager] C:\PROGRA~1\Lenovo\LENOVO~2\LPMGR.exe
    O4 - HKLM\..\Run: [TVT Scheduler Proxy] C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
    O4 - HKLM\..\Run: [AMSG] C:\PROGRA~1\THINKV~1\AMSG\amsg.exe
    O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe"
    O4 - HKLM\..\Run: [ACTray] C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe
    O4 - HKLM\..\Run: [ACWLIcon] C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe
    O4 - HKLM\..\Run: [cssauth] "C:\Program Files\Lenovo\Client Security Solution\cssauth.exe" silent
    O4 - HKLM\..\Run: [a-squared] "C:\maintenance\a-squared Anti-Dialer\a2adguard.exe"
    O4 - HKLM\..\Run: [IBM Warranty Notification] "C:\Program Files\IBM\acp\ERTS0749\ERTS0749.exe /nointro"
    O4 - HKLM\..\Run: [AVG7_CC] C:\MAINTE~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [TPWAUDAP] C:\Program Files\Lenovo\HOTKEY\TpWAudAp.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\MAINTE~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\MAINTE~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: Exif Launcher.lnk = ?
    O9 - Extra button: (no name) - {0045D4BC-5189-4b67-969C-83BB1906C421} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
    O9 - Extra 'Tools' menuitem: ThinkVantage Password Manager... - {0045D4BC-5189-4b67-969C-83BB1906C421} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\MAINTE~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\MAINTE~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)
    O23 - Service: a-squared Anti-Dialer Service (a2AntiDialer) - Emsi Software GmbH - C:\maintenance\a-squared Anti-Dialer\a2service.exe
    O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\maintenance\a-squared Free\a2service.exe
    O23 - Service: Ac Profile Manager Service (AcPrfMgrSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
    O23 - Service: Access Connections Main Service (AcSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\maintenance\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\MAINTE~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\MAINTE~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\MAINTE~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exe
    O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\system32\DRIVERS\CDAC11BA.EXE
    O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: Fn+F5 Service (FNF5SVC) - Lenovo. - C:\Program Files\LENOVO\HOTKEY\FNF5SVC.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
    O23 - Service: Softex OmniPass Service (omniserv) - Softex Inc. - C:\Program Files\Softex\OmniPass\Omniserv.exe
    O23 - Service: PDAgent - Raxco Software, Inc. - C:\maintenance\Raxco\PerfectDisk\PDAgent.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\maintenance\Raxco\PerfectDisk\PDEngine.exe
    O23 - Service: PMSveH - Lenovo - C:\Program Files\Lenovo\PM Driver\PMSveH.exe
    O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe (file missing)
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: SiSoftware Database Agent Service (SandraDataSrv) - SiSoftware - C:\maintenance\SiSoftware\SiSoftware Sandra Professional Business XIIc\Win32\RpcDataSrv.exe
    O23 - Service: SiSoftware Sandra Agent Service (SandraTheSrv) - SiSoftware - C:\maintenance\SiSoftware\SiSoftware Sandra Professional Business XIIc\RpcSandraSrv.exe
    O23 - Service: System Update (SUService) - Lenovo Group Limited - c:\program files\lenovo\system update\suservice.exe
    O23 - Service: ThinkVantage Registry Monitor Service - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
    O23 - Service: TVT Backup Service - Lenovo Group Limited - C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
    O23 - Service: TVT Scheduler - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe

    --
    End of file - 13151 bytes


    Thank you
     
  2. cherryvale

    cherryvale Thread Starter

    Joined:
    Jan 4, 2009
    Messages:
    2
    Sorted. I've been thinking of other possibilities. The last update was Special Pack 2 and the problem appeared after that. I thought that putting SP3 on might help and -voila! - everything is ok. Must have been corrupt files from SP2. Anyway, thanks to everyone who has read the messages.
     
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