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Problem with Microsoft Outlook

Discussion in 'Windows XP' started by Browny1, Oct 14, 2010.

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  1. Browny1

    Browny1 Thread Starter

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    Using Windows XP - I Have Microsoft Outlook (Calander) and Outlook Express (e-mail) - Microsoft Office 2000- No Problem with the e-mail but can't access Outlook, and I think it is due to iTunes. If I uninstall iTunes then Outlook works OK but when I re-install iTunes Outlook stops. It tries to load ad there is a fleeting glimpse of the page but then it disappears. Any Suggestions !
     
  2. Richard_Peel

    Richard_Peel

    Joined:
    Oct 17, 2010
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    Hello,

    Firstly try adding iTunes to the Data Execution ignore list. To do this go Start > Control Panel> System > Advanced Tab> Performance Settings.

    Once there check the ‘Turn on DEP for all Programs and services except those I select’, then add iTunes to the list.

    Then try launching Outlook in Safe Mode (‘Start > Run > outlook.exe /safe’). Go to ‘About Outlook’ and you should see a button entitled ‘Disabled Components’, listed there somewhere will be the offending add-in that is most likely causing Outlook to crash (an iPhone add-in I believe). Re-enable that add-in. Then go to Tools > Other > Advanced > Com Add-Ins and make sure the right box is checked and the add-in is enabled there.

    Quit iTunes and Outlook and re-test the issue.

    Let us know how that works out.

    Cheers,
    Rich.
     
  3. Browny1

    Browny1 Thread Starter

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    Hi Rich,
    It did not work. Same thing happens - it tries to load but disappears after less than a second. I also tried adding "Quick time" to the DEP list as iTunes needs this to work, but still the same outcome.
    Regards
    Peter
     
  4. Richard_Peel

    Richard_Peel

    Joined:
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    Messages:
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    Ah that's a shame,

    What happens if you run Outlook from Start > Run with either of the following? :

    Start > Run > Outlook.exe /noextensions

    or

    Start > Run > Outlook.exe /firstrun

    Let us know,

    Cheers,
    Rich.
     
  5. Browny1

    Browny1 Thread Starter

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    Sorry Rich,
    Tried both, but still the same problem.
    Regards
    Peter
     
  6. Richard_Peel

    Richard_Peel

    Joined:
    Oct 17, 2010
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    Hi Peter,

    Part of the issue is probably that you're using Outlook 2000, and Microsoft probably aren't releasing any updates for that edition to ensure that conflicts with more modern applications don't occur.

    From what I've read the issue is with the install of "Apple Mobile Device Support". You can uninstall this from Add/Remove programs and your issue should go away however you may then face issues syncing whatever iOS device you are using.

    May be worth giving it a go an seeing whether you face any other issues as a result?

    Let me know.

    Cheers,
    Rich.
     
  7. Browny1

    Browny1 Thread Starter

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    Hi Rich --- EUREKA
    Have just done as you suggested and Outlook now works.
    Don't know yet if it causes any problems with syncing,
    but if it does then will have to upgrade my Outlook.
    Many thanks for your help Rich.
    Regards
    Peter
     
  8. Richard_Peel

    Richard_Peel

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    Oct 17, 2010
    Messages:
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    No worries buddy, happy to help.
     
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