problem with my computer

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nagarakesh4

Thread Starter
Joined
Oct 27, 2009
Messages
23
I am getting this error message in a message box

NEW PNR assertion failed... Assertion in file.\framekeeper.cpp,function frameInfo_t::BeginParseFrame,line 1572

this happens sometimes when i enter a site in ie8
PLEASE I need some help... I will appreaciate all help...


 

JennyJackson01

Account Closed
Joined
Apr 3, 2010
Messages
638
Hiya nagarakesh4.

Although we don`t have very much to go on, it certainly looks like a virus or malware of some sort so the obvious 1st step is to clean out temp files, cookies, delete history and empty the recycle bin. Then run a full blown virus scan (preferably in safe mode) after updating the definitions of course.

Depending on how much data is on the hard drive, that might take a while but just walk away from it and leave it running to the end. After that, run a malware & spyware program or two such as a2 and Spybot (both free) and again, after updating them, leave them to do their work.

Another option, if you`ve got access to another computer, is to `slave` your hard drive to the known good machine and run a scan using that machines anti-virus. That way, you might catch out any nasties on your hard drive while they`re still asleep.

You could obviously format and re-install if you wanted to and that would certainly get rid of any problems but remember to set up your anti-virus before you go on the internet otherwise you`ll be back to the same situation.

Good luck.

Jenny
 

valis

Moderator
Joined
Sep 24, 2004
Messages
78,206
I wouldn't format yet. I've researched it, and it seems to be cross-browser as well. Is there any way you can post a screen shot of the error message?

Also, have you checked your event logs? right click on start > explore > right click on c drive > properties > tools > click 'check now' under error checking > tick both boxes > click okay > you will be prompted to reboot > do so when you have a couple hours to kill > let it scan > when it boots up start > run > eventvwr.msc > apps on the left > look for the results of the error on the right (it will be an exclamation point with that error message) > double click to open the results > click the two pieces of paper to copy it to the clipboard > come back here and post the results.

thanks,

v
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
is it any particular site or is it every site you visit
 
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