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problem with my computer

Discussion in 'Windows XP' started by nagarakesh4, Apr 10, 2010.

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  1. nagarakesh4

    nagarakesh4 Thread Starter

    Joined:
    Oct 27, 2009
    Messages:
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    I am getting this error message in a message box

    NEW PNR assertion failed... Assertion in file.\framekeeper.cpp,function frameInfo_t::BeginParseFrame,line 1572

    this happens sometimes when i enter a site in ie8
    PLEASE I need some help... I will appreaciate all help...


     
  2. JennyJackson01

    JennyJackson01 Account Closed

    Joined:
    Apr 3, 2010
    Messages:
    638
    Hiya nagarakesh4.

    Although we don`t have very much to go on, it certainly looks like a virus or malware of some sort so the obvious 1st step is to clean out temp files, cookies, delete history and empty the recycle bin. Then run a full blown virus scan (preferably in safe mode) after updating the definitions of course.

    Depending on how much data is on the hard drive, that might take a while but just walk away from it and leave it running to the end. After that, run a malware & spyware program or two such as a2 and Spybot (both free) and again, after updating them, leave them to do their work.

    Another option, if you`ve got access to another computer, is to `slave` your hard drive to the known good machine and run a scan using that machines anti-virus. That way, you might catch out any nasties on your hard drive while they`re still asleep.

    You could obviously format and re-install if you wanted to and that would certainly get rid of any problems but remember to set up your anti-virus before you go on the internet otherwise you`ll be back to the same situation.

    Good luck.

    Jenny
     
  3. nagarakesh4

    nagarakesh4 Thread Starter

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    Oct 27, 2009
    Messages:
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    thanx for all your replies . i will surely follow your steps
     
  4. valis

    valis Moderator

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    Sep 24, 2004
    Messages:
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    I wouldn't format yet. I've researched it, and it seems to be cross-browser as well. Is there any way you can post a screen shot of the error message?

    Also, have you checked your event logs? right click on start > explore > right click on c drive > properties > tools > click 'check now' under error checking > tick both boxes > click okay > you will be prompted to reboot > do so when you have a couple hours to kill > let it scan > when it boots up start > run > eventvwr.msc > apps on the left > look for the results of the error on the right (it will be an exclamation point with that error message) > double click to open the results > click the two pieces of paper to copy it to the clipboard > come back here and post the results.

    thanks,

    v
     
  5. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
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    First Name:
    Derek
    is it any particular site or is it every site you visit
     
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