1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Problem with my Windows 7

Discussion in 'Virus & Other Malware Removal' started by Wildfire1051, Feb 11, 2015.

Thread Status:
Not open for further replies.
  1. Wildfire1051

    Wildfire1051 Thread Starter

    Joined:
    Feb 11, 2015
    Messages:
    1
    I have a program on my computer that I can not get off of my computer (Pro Clean) . And it is making my computer change windows on it's own , and my mouse freezes up when I start my computer . And it has slowed down my high speed connection . I have Windows 7 .
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
  3. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,383
    First Name:
    Kevin
    Hello and welcome to TSG,

    Use the instructions in the following link to show hidden files:

    http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/

    Next,

    Backup the Registry:

    Modifying the Registry can create unforeseen problems, so it's always wise to create a backup before doing so.

    • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
    • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
    • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
    • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
    • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
    • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
    • Make sure that at least the first two check boxes are selected.

      [​IMG]
    • Click on OK
    • Then click on YES to create the folder.
    • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

    Next,

    Run the following scans and post the produced logs:

    Step 1

    Download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

    Step 2

    Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

    • Quit all running programs.
    • For Windows XP, double-click to start.
    • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
    • Read and accept the EULA (End User Licene Agreement)
    • Click Scan to scan the system.
    • When the scan completes select "Report", log will open. Close the program > Don't Fix anything!
    • Post back the report which should also be located here:

    C:\Programdata\RogueKiller\Logs <-------- W7/8
    C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <------XP

    Thank you,

    Kevin...
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1142883

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice