Problem with my Windows 7

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Wildfire1051

Thread Starter
Joined
Feb 11, 2015
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I have a program on my computer that I can not get off of my computer (Pro Clean) . And it is making my computer change windows on it's own , and my mouse freezes up when I start my computer . And it has slowed down my high speed connection . I have Windows 7 .
 

kevinf80

Kevin
Malware Specialist
Joined
Mar 21, 2006
Messages
11,470
Hello and welcome to TSG,

Use the instructions in the following link to show hidden files:

http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/

Next,

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it's always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.


  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Next,

Run the following scans and post the produced logs:

Step 1

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Step 2

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes select "Report", log will open. Close the program > Don't Fix anything!
  • Post back the report which should also be located here:

C:\Programdata\RogueKiller\Logs <-------- W7/8
C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <------XP

Thank you,

Kevin...
 
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