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Problem with Netgear VMDG480 Router and Vista Wireless Connection

Discussion in 'Windows Vista' started by Noggy1, Feb 20, 2011.

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  1. Noggy1

    Noggy1 Thread Starter

    Joined:
    Jan 29, 2005
    Messages:
    51
    recently joined Virgin Media with the complete package. The router they gave me is a Netgear VMDG480 Router with wireless connection. However, one of the laptops will not connect to the Internet. It fails to pick up the DNS even though the laptop can see the router and makes a connection. However, on making a connection it does not pick up a DNS.

    This is odd because when connected wired it works a treat.

    Here is the result from running ipconfig on the wireless adapter:

    Connection-specific DNS Suffix: [Blank]
    Nothing for DCHP
    IPv4 Address: 192.168.0.6
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    Nothing for DCHP Server
    Nothing for DNS Servers

    This particular laptop runs Vista, and the other laptop that does work wirelessly uses XP Professional.

    Does anyone have the answer to this problem?

    Thanks
     
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  3. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    63,099
    can we see the following information
    also try a tcp/ip reset - see below


    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------


    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista/Windows 7.

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Note: Type only the text in bold for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.

    If you receive the message
    The requested operation requires elevation.
    The please open the command prompt as administrator - as requested above
    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.


    Post back the results here - we need to know these commands worked correctly
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
  4. Noggy1

    Noggy1 Thread Starter

    Joined:
    Jan 29, 2005
    Messages:
    51
    Thanks for all replying.

    The problem laptop can be connected to the internet, but wired using an ethernet cable. Results below:


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Teresa-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5006EG Wireless Network Adapter
    Physical Address. . . . . . . . . : 00-16-E3-D0-B1-7F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::ad74:e903:2a62:2168%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 20 February 2011 20:19:42
    Lease Expires . . . . . . . . . . : 20 February 2011 21:21:45
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 234886883
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-EC-E1-FA-00-A0-D1-6D-29-6D
    DNS Servers . . . . . . . . . . . : 194.168.4.100
    194.168.8.100
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
    Physical Address. . . . . . . . . : 00-A0-D1-6D-29-6D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::19b1:e166:f5fd:18fa%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 20 February 2011 20:22:53
    Lease Expires . . . . . . . . . . : 20 February 2011 21:22:53
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 201367761
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-EC-E1-FA-00-A0-D1-6D-29-6D
    DNS Servers . . . . . . . . . . . : 194.168.4.100
    194.168.8.100
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{5860E8C1-1D9B-4479-A994-D14888818119}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 15:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{5291AF49-A5C9-4154-90AC-597BAF10F533}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 16:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 17:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 20:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{F603A061-514F-4AE1-9FF0-3559E085FDFA}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 22:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 23:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 25:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 26:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 27:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 28:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #9
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 29:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #7
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 30:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #10
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 31:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #8
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 33:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #12
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 34:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #13
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 35:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #14
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 36:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #9
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 37:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{619B76A6-418C-47A0-A09D-36947EE02A13}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 38:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #10
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 39:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #11
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 40:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #12
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    I have uploaded the screen shot for you and below the reset, which didn't work either:


    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>netsh winsock reset catalog

    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.


    C:\Windows\system32>netsh int ipv4 reset.log
    The following command was not found: int ipv4 reset.log.

    C:\Windows\system32>netsh int ipv4 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.

    Reseting Interface, OK!
    A reboot is required to complete this action.


    C:\Windows\system32>netsh int ipv6 reset reset.log
    Reseting Echo Request, failed.
    Access is denied.

    There's no user specified settings to be reset.


    C:\Windows\system32>
     

    Attached Files:

  5. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    63,099
    well the Wireless connection IP looks correct

    the TCP/IP reset did not work- needed admin account or to be run as admin,
    It would be worth trying in safe mode with networking
    as the PC starts - keep tapping F8 a menu will appear choose
    safe mode with networking
    try the tcp/ip reset again

    make sure you run as admin
    disconnect the cable - as that will take preference over wireless

    try turning the router OFF and the PC off - leave off for 30sec or more and then turn the router back on , then once the router and lights are all settled turn on PC

    you may also like to log into the router and remove/disable/switch off the wireless security and see if it will connect with an open wireless security
     
  6. Noggy1

    Noggy1 Thread Starter

    Joined:
    Jan 29, 2005
    Messages:
    51
    Hi

    How do you log into the router? Virgin Media has not supplied me with any install disk or instructions to login with.
     
  7. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    63,099
    any make or model information on the actual router - it maybe a netgear

    anything else connected to the router ?

    did the tcp/ip reset in safe mode work ?
     
  8. Noggy1

    Noggy1 Thread Starter

    Joined:
    Jan 29, 2005
    Messages:
    51
    Hi

    I am at work at the moment, and so I cannot check running it in safe mode.

    The router is a Virgin Media Superhub, but this is just a badge because it is a Netgear VMDG480 a router. There are 3 other devices connected to it:

    1) My main computer running wired through one of the ports using XP Pro 64 bit - no problem
    2) A network drive running wired through one of the ports - no problem
    3) My internet enabled Sony Bravia TV running wired through one of the ports - no problem
     
  9. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    63,099
    The IP address for wireless and DNS look all OK

    we are seeing an issue here with a different wireless adapter on vista that have the same symptoms - connecting to router but not able to get internet on WPA(2) - BUT thats a Atheros AR5007EG and you have a Atheros AR5006EG

    remove the wireless profiles and then reconnect and re-enter the security code. - see if that now allows connection

    To change the security code - information is on the link here,
    http://help.virginmedia.com/system/...TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=337896
    BUT that also shows you how to disable the security -
    MAKE A NOTE of the current settigns and then - I would disable and see if you can now connect with wireless - if that works - put the same security settings back on and see if that has resolved - if not - change to WEP security and see if that works OK

    If you have the Vigin Media manager on the PC - you can change from that application - see how here
    http://help.virginmedia.com/system/...TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=245800

    Issues we are seeing with the Atheros AR5007EG

     
  10. neil21stirling

    neil21stirling

    Joined:
    Sep 12, 2007
    Messages:
    607
    Although doesn't obviously solve the problem of why its not picking up the dns but have you tried manually settings static IP with DNS settings on the wireless connection?

    does it work that way instead of it trying to do it automatically?
     
  11. Noggy1

    Noggy1 Thread Starter

    Joined:
    Jan 29, 2005
    Messages:
    51
    I have already tried the other day of deleting the wireless connection and reconnecting, but it made no different. The logs I gave you were when the laptop was connected wired to one of the ports. Hence why you were seeing a DNS! Unfortunately, Virgin Media gave me no way of logging into the router to make any changes to the settings. Can someone explain how I can do this? Please also bear in mind that any changes I make here may affect the other laptop which is a HP one running XP Pro that can connect wirelessly!
     
  12. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    63,099
    disconnect the cable and then as posted remove the wireless profiles

    ------------------------------------------------------------------------
    Wireless Profiles
    http://mgmcc.forumotion.net/networking-tutorials-f17/removing-an-existing-wireless-profile-t109.htm
    - Vista/Windows7:
    http://www.tp-link.com/support/showfaq.asp?id=214
    - delete the wireless profiles
    Start> control Panel> classic view> network and sharing center> manage wireless networks

    Delete the profiles
    you will then have to enter the wireless security key for any networks you connect to - so make sure you know the correct password , and not using an incorrect password at all
    --
    do another ipconfig /all - without the cable connected and then you can save in notepad - reconnect the cable to post the results here

    To log into the router , I posted some links on my last post on how to log into the router and also how to change the wireless setting, and yes it will effect the HP connecting, as your changing the settings - but it should still connect
     
  13. Noggy1

    Noggy1 Thread Starter

    Joined:
    Jan 29, 2005
    Messages:
    51
    Hiya

    I got home very late tonight so I haven't had a chance to play with my partner's laptop. So, I have given her your instructions to carry out tomorrow. Therefore, I will get back to you then.
     
  14. Noggy1

    Noggy1 Thread Starter

    Joined:
    Jan 29, 2005
    Messages:
    51
    No I haven't tried this.

    But I have a few questions:
    1) How do I carry this out because Virgin Media haven't given me anything?
    2) If do this, how do ensure that my network drive, my other laptop, my TV and my main computer can still connect to the internet as well accessing my network drive?
     
  15. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    63,099
    Virgin Media should have provided a pack which included a CD - not that you need the CD

    once you take the security off the wireless all other devices will still re-connect but with no security
    then when you re-enable the security with the same password and setup then , if you have saved the wireless information , the devices should just reconnect - otherwise you would reconnect them as you did when you first started
     
  16. Noggy1

    Noggy1 Thread Starter

    Joined:
    Jan 29, 2005
    Messages:
    51
    This is the point, Virgin Media haven't given a support CD.

    Can you explain how in both XP and Vista I can turn off the wireless security?
     
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