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problem with norton internet security 2008 - please help me

Discussion in 'Virus & Other Malware Removal' started by hartridge, Oct 4, 2008.

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  1. hartridge

    hartridge Thread Starter

    Joined:
    Jun 4, 2006
    Messages:
    2
    Hi

    - problem with norton internet security 2008
    - NAV deactivated after booting system (Vista Home SP1)
    - if i try to solve the problem (button in GUI) > NAV tries to update
    - A scan is aborted - NAV says that the definitions are not valid

    here is the HJT-file:


    Logfile of Trend Micro HiJackThis v2.0.2
    Scan saved at 09:29:50, on 03.10.2008
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Synaptics\SynTP\SynTPStart.exe
    C:\Program Files\Hp\QuickPlay\QPService.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
    C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    C:\Windows\System32\rundll32.exe
    c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
    C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Users\***\Desktop\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=de_at&c=81&bd=Pavili

    on&pf=laptop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

    http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=de_at&c=81&bd=Pavili

    on&pf=laptop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=de_at&c=81&bd=Pavili

    on&pf=laptop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -

    C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer -

    {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program

    Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\Program

    Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention -

    {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -

    C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -

    C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -

    C:\Program Files\Java\jre1.5.0_15\bin\ssv.dll
    O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} -

    C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: CmjBrowserHelperObject Object -

    {AC41D38F-B56D-40AD-94E0-B493D130C959} - C:\Program Files\Mindjet\MindManager

    6\Mm6InternetExplorer.dll
    O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -

    c:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
    O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} -

    C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
    O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch

    Buttons\QlbCtrl.exe /Start
    O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP

    QuickTouch\HPKBDAPP.exe
    O4 - HKLM\..\Run: [UCam_Menu] "C:\Program

    Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.ex e" "C:\Program

    Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows

    Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec

    Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader

    8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [HP Health Check Scheduler]

    [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software

    Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP

    Wireless Assistant\HPWAMain.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program

    Files\Java\jre1.5.0_15\bin\jusched.exe"
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE

    C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE

    C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE

    C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common

    Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media

    Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows

    Sidebar\Sidebar.exe /detectMem (User 'LOKALER DIENST')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe

    oobefldr.dll,ShowWelcomeCenter (User 'LOKALER DIENST')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows

    Sidebar\Sidebar.exe /detectMem (User 'NETZWERKDIENST')
    O4 - Startup: OneNote 2007 Bildschirmausschnitt- und Startprogramm.lnk =

    C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    O4 - Global Startup: Device Detector 3.lnk = C:\Program

    Files\Olympus\DeviceDetector\DevDtct2.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

    C:\Program Files\Java\jre1.5.0_15\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Konsole -

    {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

    Files\Java\jre1.5.0_15\bin\ssv.dll
    O9 - Extra button: An OneNote senden - {2670000A-7350-4f3c-8081-5663EE0C6C49}

    - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: An OneNote s&enden -

    {2670000A-7350-4f3c-8081-5663EE0C6C49} -

    C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} -

    C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
    O9 - Extra button: Send to Mindjet MindManager -

    {531B9DC0-D8EE-4c76-A6EE-6C1E50569655} - C:\Program Files\Mindjet\MindManager

    6\Mm6InternetExplorer.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

    C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} -

    C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 -

    {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth

    Software\btsendto_ie.htm
    O13 - Gopher Prefix:
    O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) -

    http://dev.srtest.com/srl_bin/sysreqlab3.cab
    O16 - DPF: {4C57C98A-E582-46E4-8FD8-5EBDC94CEA39} (Mindjet MindManager Viewer

    Control) - http://www.mindjet.com/viewer/ax/en/MjMmViewer.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} -

    C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O23 - Service: Automatisches LiveUpdate - Scheduler (Automatic LiveUpdate

    Scheduler) - Symantec Corporation - c:\Program

    Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -

    c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -

    c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec

    Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. -

    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program

    Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP

    Games\My HP Game Console\GameConsoleService.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program

    Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. -

    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision

    Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel

    32\IDriverT.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service

    (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common

    Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - c:\Program

    Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: LiveUpdate Notice - Symantec Corporation - c:\Program

    Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: NMSAccessU - Unknown owner - C:\Program

    Files\CDBurnerXP\NMSAccessU.exe
    O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) -

    Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
    O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner -

    C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner -

    C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: Symantec Core LC - Unknown owner -

    C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. -

    C:\Windows\system32\DRIVERS\xaudio.exe

    --
    End of file - 10350 bytes

    thx4support
     
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