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problem with one or more Network adaptors

Discussion in 'Windows Vista' started by ga-alo123, May 1, 2010.

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  1. ga-alo123

    ga-alo123 Thread Starter

    Joined:
    May 1, 2010
    Messages:
    3
    When i try to to connect my Hp vista laptop to the internet, and i click internet explorer it says "Internet explorer cannot display the webpage. " When i click Diagnose connection problem, a window pops up saying "There might be a problem with one or more network adaptors on this computer."

    The window also has 3 boxs where it says,
    1) Plug a cable into a network adaptor "Local area Connection"
    2) View wireless network security for "TP-LINK"
    3) Automatically get a new IP settings for the networkd adapter "wireless Network Connection"

    Pleasee helpp !
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,409
    First Name:
    Wayne
    We need to have information please.

    - Who is your ISP (Internet Service Provider)
    - Make and Exact model of Router, Modem or router/modem combination
    - Make and Exact model of all PCs and Laptops
    - How are the PCs / Laptops connected - full details - cable, wireless
    - What windows version or other OS are running on each laptop Xp, Vista, 7, ubuntu etc
    - Are there any other machines working - if so please provide details
    - Do you have a Firewall - if so it may be blocking access - what firewall / security program do you have ?
    - If using wireless, do you have Encryption - if so, Remove any wireless encryption from the router, and try to connect - post back results
    - Most laptops have a wireless switch - some a physical switch other use a combination of the FN key + one of the F key to toggle on/off - make sure this is on
    - Post back the status of all the modem and/or router lights - are they correct ?
    - Try booting into safe mode with networking, to do that tap F8 as the PC boots and choose from menu - post back the results here

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    {Ping Tests}

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------

    {Device Manager}
    Post back the results in device manager
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    ------------------------------------------------------------------------
    Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Then run the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
     
  3. ga-alo123

    ga-alo123 Thread Starter

    Joined:
    May 1, 2010
    Messages:
    3
    Alright so here is the information
    -My ISP provider is Bell .
    -I really don’t understand this one but my modem, is White, and grey with green flashing lights, -Bell simpatico

    -My laptop is a Hp vista, and the computer with the modem is a Windows XP
    - Yes, the computer connected to the modem is working fine, its just my laptop saying there might be a problem with one or more network adapters on this computer
    - Yes I have firewall, and windows security center?
    - No I don’t have a Encryption
    _ wireless switch is on
    - All modem lights a flashing perfectly
    - sorry I don’t know how to boot into safe mode with networking


    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Ga-alo>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : HP-Vista
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100
    Physical Address. . . . . . . . . : 00-21-6B-15-8A-E2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9141:4b3e:7231:6dd4%13(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.109.212(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 00-21-86-D4-BC-6D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
    Gigabit Ethernet NIC (NDIS 6.0)
    Physical Address. . . . . . . . . : 00-23-8B-26-26-2F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{98C58379-4C6A-45C7-BE11-39F065655
    3EB}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.gateway.2wire.net
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{2EFA9656-B930-4F9B-BC20-20A9D74FF
    D8F}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Ga-alo>
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,409
    First Name:
    Wayne
    Has the laptop every connected - or is this a new machine
    I'm assuming the modem is a modem router
    Would you post an ipconfig /all from the computer that is working fine
     
  5. ga-alo123

    ga-alo123 Thread Starter

    Joined:
    May 1, 2010
    Messages:
    3
    Yes, the laptop connected befre, plenty of times,
    just stoped working yesterdayy ,

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\T.Dot>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : R3CK
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net
    Ethernet adapter Local Area Connection 2:
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
    on
    Physical Address. . . . . . . . . : 00-04-23-17-73-A7
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.2.10
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    Lease Obtained. . . . . . . . . . : Sunday, May 02, 2010 9:29:55 AM
    Lease Expires . . . . . . . . . . : Wednesday, May 05, 2010 9:29:55 AM
    C:\Documents and Settings\T.Dot>
    C:\Documents and Settings\T.Dot>
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,409
    First Name:
    Wayne
    Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Then run the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,822
    First Name:
    Terry
    Is the problem PC able to connect successfully by ethernet?
     
  8. Ginaserati

    Ginaserati

    Joined:
    May 3, 2010
    Messages:
    4
    I deleted the contents because Ginaserati is looking for help and has already properly started a thread here.
     
  9. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,409
    First Name:
    Wayne
    can you do all the tests in my post #2 - ipconfig /all - Pings - device manger picture and Xirrus

    Also make sure you firewall is disabled - and as requested what is the firewall(S) you have make and model
     
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