I did all that before thats why im confusedbkdc said:Click TOOLS, OPTIONS, select the GENERAL Tab.
You should have check in the box next to "play sound when new message arrives" , if not click the little box to add the check, then click the APPLY box in the bottom right corner.
While you are there, you may want to verify that the "Check for new messages every xx minutes" is checked & the number of minutes that is set.
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