Problem With Possible Trojan

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red3012

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Joined
Mar 5, 2008
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7
Hi guys

My uncle has a laptop for his daughters to use and uses XP Home Edition. It seems they have picked up a Trojan. They use Norton 360 for the AV.
Since they discovered this, it seems they are unable to open any files or go on the internet. Most of the icons have changed to this same file icon (looks like a sheet of paper with the top right hand corner folded over with a little window inside it). Double clicking on the icons has no response.

I've tried installing AVG and Spybot S&D but the same thing happens when you double click - nothing. If I right-click on the AVG file for example, there's a Norton related tab called 'Revisions'. Clicked on that then highlighted the AVG filename and clicked 'open'. A little 'Norton Go Back' window opens with the message This is the current version of the file that exists on your hard drive. Open anyway? So I click 'yes' and then a error message comes up saying There is no application associated with the given filename extension.

Now this is the same for other files I've tried to open. I'm not familiar with Norton as on my own pc I use other AV and Firewall.

I appreciate I'm not giving much information on the problem and I aplogise for that. Also apologise to the mods if I'm posting this in the wrong section. But if anyone has any ideas to the problem and some advice, I'd be really grateful.

Thanks for reading.
 
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