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Problem with seagate external hard disk

Discussion in 'Hardware' started by bhanu87, Aug 29, 2010.

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  1. bhanu87

    bhanu87 Thread Starter

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    when I connect my seagate expansion external hard disk 500gb having p/n:9sf2a2-500 in windows xp(sp2) system, Found new hardware wizard pops up and when I click next it says "Cannot install this hardware".
    After which a message is shown in the taskbar saying "A problem occured during hardware installation". The hard disk did not come with any cd, also I have learnt that external hard disks doesnt require any type of software.The hard disk is not shown either in Mycomputer or device manager.I see the light blinking on the external hard disk but I dont feel any spinning of disks when I place my hand on the external hard disk.
    So anyone here please suggest me what to do?
     
  2. win2kpro

    win2kpro

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  3. bhanu87

    bhanu87 Thread Starter

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    I have tried using an another power adapter n usb cable with no use.
     
  4. win2kpro

    win2kpro

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    It is not the power adapter of which I speak, it's the interface adapter contained in the enclosure.
     
  5. bhanu87

    bhanu87 Thread Starter

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    Sorry I couldnt get you. Do I need to open the hard disk?
     
  6. win2kpro

    win2kpro

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    No, you don't need to open the drive, you need to open the enclosure that houses the drive to extract the drive so the drive can be tested by installing it in another enclosure or with an adapter such as the link I posted in post #2.
     
  7. bhanu87

    bhanu87 Thread Starter

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    My drive is a brand new one so maybe opening the case might void the warranty.
     
  8. Megabite

    Megabite

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    Have you tried it on another PC as a test.....
     
  9. bhanu87

    bhanu87 Thread Starter

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    Yes I did and it displays the same message" Found new hardware"
     
  10. win2kpro

    win2kpro

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    I would return it to the manufacturer under warranty.
     
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