1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Problem with Streaming Video

Discussion in 'Web & Email' started by Jes in DC, Jul 13, 2016.

Thread Status:
Not open for further replies.
  1. Jes in DC

    Jes in DC Thread Starter

    Joined:
    Jun 4, 2002
    Messages:
    73
    I just set up a brand new computer that is having problems across all browsers streaming video from sites like YouTube or Facebook. The video appears to be in slow motion/stuttering.

    The PC is a Dell Precision 3620, intel (quad core 3.2 GHz, 3.6 Ghz Turbo, 6MB, w/ HD Graphics 530); 16 GB RAM; integrated graphics card. Windows 7 Professional.

    Here is what I've already tried:

    *I disabled Hardware Graphic Accelerator on all browsers.
    *I made sure Adobe flash is up to date.
    *I cleared internet history.
    *I made sure windows is totally up to date.
    *A different computer at the same location (network drop) did not have trouble streaming videos. Other computers on the same network are not having trouble streaming video.
    *I checked memory usage and performance when the videos are stuttering and nothing appears to be taking up an exorbitant amount of resources.
    * I checked to see if there was an update for the graphics driver (there wasn't)

    I rebooted the computer and for a little while, videos streamed ok, but after a few hours, the user reported that videos were once again stuttering/ appear to be playing in slow motion.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1174436

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice