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Problem with Video Card / Driver, turns off while gaming

Discussion in 'Games' started by aakritanshuman1, Sep 21, 2017.

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  1. aakritanshuman1

    aakritanshuman1 Thread Starter

    Sep 21, 2017

    I used to play games for hours in my laptop. Now if I run any game whether new or old, it runs for a minute or two and then my pc shuts down. No shut down procedure or any such thing, just turns off.

    I tried installing different versions of Driver available for my NVIDIA GEForce GT 540M and the results were the same.

    When I uninstall all the NVIDIA drivers then the games work fine but they use the intel graphics and not the video card so the quality is quite poor with much lag and stutter. So, it must be a problem with either the video card or some software problem. I was thinking of reinstalling windows but thought of consulting you guys before. Any suggestions?

    P.S. It's not overheating issue, I thoroughly checked.

    My PC Specs:
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 8086 Mb
    Graphics Card: Intel(R) HD Graphics 3000, -1988 Mb
    Hard Drives: C: 249 GB (56 GB Free); D: 435 GB (45 GB Free);
    Motherboard: Dell Inc., 0MY6GN
    Antivirus: Avast Antivirus, Enabled and Updated
  2. metallica5456

    metallica5456 Trusted Advisor

    Apr 1, 2013
    First Name:
    How exactly did you check for overheating, because that's exactly what it sounds like.
  3. --nknm--


    Sep 25, 2017
    Hi, i have a suggestion that might be of some use for you.
    Right click your Desktop, go to the Nvidia Control Panel, then go to Manage 3D settings, in the Global Settings section choose your High performance processor and in the Program settings section add your game to the "Select a program to customize" list and choose your high performance processor and click apply.
  4. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    You appear to have a Dell XPS 15 L502X laptop.
    What's the 7-character "service tag" number on yours?
    It has full driver support for Windows 7 64-bit and partial driver support for Windows 8 64-bit and no driver support for Windows 10 64-bit.
    How long has Windows 10 Home 64-bit been installed in yours?
    What "Version" number and "OS Build" number is it?

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