Problem with Vista's wireless connection

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vistah

Thread Starter
Joined
Feb 8, 2010
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3
I got this laptop like 2 years ago. It has a Windows Vista Basic OS with Intel Core 2 Duo 1.66 GHz processor and 2 Gb Ram. It has a Dell Wireless 1390 WLan Mini Card on it. The driver version is from 2007, when I got this laptop and never been updated since then.

The problem is after I bought a new router last year, a Belkin54g every once in a while when my laptop restarts the laptop loses internet connectivity and has problems connecting to the internet. I get the message as Connected with limited activity, any repair or troubleshooting doesn't work.

As soon as I restart my modem and router, it automatically connects back again.

I am not sure if I faced this issue with my other Linksys routers but is this a problem with my laptop hardware or Vista itself. Will updating the wireless card drivers help?

PS: The other two laptops I have from work never had any such issues with this same router, so I can only relate this to my laptop and not the router.
 

etaf

Wayne
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Joined
Oct 2, 2003
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65,490
i will move to network forum, may get more response there

well it could be a few things -
even though the other PCs work ok on the router - it could still be wireless interference and changing wireless channels on the router mayhelp - use 1 or 6 or 11

You should have a dell tag number on the machine somewhere - you can go to the dell support site and download the latest drivers

Does it work OK when connected with cable to router

post back the ipconfig /all and ping test - when its working fine and then do all the tests again when it disconnects


{ipconfig /all}
We would like to see the results from ipconfig /all

-> Start > run {search bar in Vista} > cmd > ipconfig /all
post back the results here


TWO Methods to do that - if you cannot access the internet with PC, then use method 2 to copy onto a machine that can access the internet and post results here

Method ONE -------------------------------------------------------------
start > run {search bar in Vista} > cmd > ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Method TWO -------------------------------------------------------------

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

----------------------------------------------------------------------------

{Ping Tests}
Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Ping the default gateway shown in above ipconfig /all
Post back the results

Ping google.com
Post back the results

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Ping 209.191.93.53
post back results

--------------------------
 

vistah

Thread Starter
Joined
Feb 8, 2010
Messages
3
I figured I should have posted my thread to networking but got the wrong one I guess..thanks for the redirect.

Below is the IpConfig all result..let me know if you need more info. I just wanna make sure I don't break anything by updating the current drivers..


C:\>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Admin-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-1C-26-3A-A2-09
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6891:d00e:b137:47c3%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, February 08, 2010 11:29:00 AM
Lease Expires . . . . . . . . . . : Thursday, March 17, 2146 6:34:12 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 167779366
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-64-09-C0-00-1A-A0-FC-74-FF

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
Physical Address. . . . . . . . . : 00-1A-A0-FC-74-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:109e:35a1:9d1d:bb80(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::109e:35a1:9d1d:bb80%8(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{9C794D71-44B5-43D0-93C5-82FD2CD24
304}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\>
 

vistah

Thread Starter
Joined
Feb 8, 2010
Messages
3
I tried to update the drivers, but after checking for software drivers, the system message popped up saying you have the latest drive for this device already installed..
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,490
if you could do all the pings tests while connected and working

then when it disconnects
repeat ipconfig /all and ping
save in notepad until you get back online and then post
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,504
Make sure you have the latest firmware for the router. Then reset it to factory default settings and reconfigure it.

Make sure you have the latest wireless driver from Dell's web site (this is decidedly not the same as expecting Device Manager or Windows Update to find the correct driver).

These two actions are in addition to etaf's advice.
 
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