1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Problem with Windows 10 and my DVD burner unit

Discussion in 'Multimedia' started by Rodrigus, Nov 23, 2016.

Thread Status:
Not open for further replies.
Advertisement
  1. Rodrigus

    Rodrigus Thread Starter

    Joined:
    Jul 6, 2011
    Messages:
    33
    Hello, I am posting because after installing windows 10 (clean installation) my DVD burner stopped working, and checking on the device manager I found out that it appears as a HDD unit instead of as a CD rom unit. I've been trying to uninstall it, fix the register, try the automated windows problem solving, but nothing worked. I think that the major issue is on the fact that it thinks that the unit is actually a HDD. Nonetheless it's not shown as a unit in the file explorer either. I tried searching for the specific driver, but had no luck, only spyware and malware sites.

    I hope someone can help me.

    My PC is a Asus K52De and the burner is this one: hl-dt-stdvdram gt34n

    Thank you
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,507
    First Name:
    Frank
    ASUS K52DE Laptop

    It originally came with one of these Windows 7 versions:

    winver.JPG

    It has driver support only for Windows 7 32-bit and 64-bit.

    ---------------------------------------------------------------

    Where did you obtain Windows 10(Home or Pro, 32-bit or 64-bit) from?

    How exactly did you do a clean install if the disc drive isn't working?

    ---------------------------------------------------------------
     
  3. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,108
    First Name:
    Jim
    Drivers are provided by Windows. No other drivers are available.

    What is the drive status in Drive Manager?
     
  4. Rodrigus

    Rodrigus Thread Starter

    Joined:
    Jul 6, 2011
    Messages:
    33
    The installation was made from USB and downloaded from windows itself. The version is Pro 64-bit.

    This is how it's shown in the device manager (sorry for spanish).
     

    Attached Files:

  5. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,108
    First Name:
    Jim
    The typical Win10 issue is for the drive to not be recognized. I see no references to the drive being improperly labeled.

    You could follow through the DVD troubleshooting found here: https://support.microsoft.com/en-us/kb/314060

    The issue is likely registry related, but I don't know a fix. You may get a better response in the Win10 board.
     
  6. Rodrigus

    Rodrigus Thread Starter

    Joined:
    Jul 6, 2011
    Messages:
    33
    Yeah, I've already tried the troubleshooting, but no luck. I really can't find any solution anywhere. And posting in Microsoft will be, as always, a waste of time.
     
  7. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,108
    First Name:
    Jim
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1181438

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice