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Problem with Wireless on Technicolor TG528n

Discussion in 'Networking' started by pegleg5125, Apr 12, 2015.

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  1. pegleg5125

    pegleg5125 Thread Starter

    Joined:
    Apr 12, 2015
    Messages:
    3
    Hi all am new here and hope someone can help.

    I have just got myself a 2nd hand laptop which works fine, I'm using it now to post on here, only problem is I can't connect wirelessly to internet. I'm with Utility Wearhouse and have never had a problem like this before. I have tried some fixes from internet but can't seem to find a fix.

    Laptop is connected to router but it won't connect to the internet just says local. Works fine when plugged in with Ethernet cable.

    I have other wireless devices working on same router fine so I have no idea what is the problem. As lieing on this hard floor is killing me as only have a short Ethernet cable lol.

    Any help would be much appreciated. Thanks in advance.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,355
    First Name:
    Wayne
    what windows is on the PC

    If vista and an atheros adapter - quite a common issue

    I assume the laptop wireless is connecting to the router wireless OK and just no internet

    post an ipconfig /all

    ------------------------------------------------------------------------
    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. pegleg5125

    pegleg5125 Thread Starter

    Joined:
    Apr 12, 2015
    Messages:
    3
    Yes it's Vista and the Atheros Adapter. Yes connects to router wireless but won't connect to internet. Here is the ipconfig details.


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : RoadshowPC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : lan

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
    Physical Address. . . . . . . . . : 00-1F-3A-82-1C-30
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::38df:b343:c35a:14f1%14(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 12 April 2015 17:05:11
    Lease Expires . . . . . . . . . . : 13 April 2015 17:05:10
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 134225722
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-67-52-63-00-1B-38-D9-7F-F4
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1B-38-D9-7F-F4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.71(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 12 April 2015 17:00:59
    Lease Expires . . . . . . . . . . : 13 April 2015 17:03:29
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : isatap.lan
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,355
    First Name:
    Wayne
    thats the problem
    need to update the driver
    whats the make and model of the PC

    heres an OLD script for the issue

    USE POINT 2 -
    if you post back the make and model - we can help

    and then , if that does not resolve

    USE POINT 3 - which fixes most issues

    ------------------------------------------------------------------------
    Atheros Wireless Adapter - AR5007EG & AR5007

    Over the last couple of years we have been seeing a lot of problems with the above adapters, mainly concerning WPA and WPA2 encryption and mainly on windows Vista.
    We have seen just a couple of issues on other windows operating system, windows XP and windows 7.

    Windows XP:- A driver update has resolved the issue
    Windows 7 :- No conclusive results for a fix

    The wireless adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
    Please post back a reply here, and let us know if that works or does not work.
    If you post back the make and exact model of the router - we can advise how to disable the wireless security

    The majority of fixes are via installing a new driver from either the Manufacturers website see item (2) and if that does not resolve the issue then from the atheros web site - see item (3)

    Here are a number of possible solutions

    --- 1) In Device Manager right click on the wireless adapter and "update driver."

    --- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section,

    If you post a reply here with the Make and EXACT model of your PC, along with the windows version you are running. we will see if we can find a link to the driver and will post a reply with the link here.

    --- 3) The majority of members, have now used the drivers from the atheros driver site, which has resolved the issue.
    - see below for direct links for windows vista and the link for all Atheros adapters and supported operating systems

    --- 4) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue


    AR5007
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007 and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    AR5007EG
    Vista 32 / 64 Bit
    Direct link Drivers for Atheros AR5007EG and Windows Vista 32 / 64 bit
    You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


    Drivers for the other windows operating system
    http://www.atheros.cz/atheros-wireless-drivers.php
    You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
    Now click on the blue tick mark in the column under your windows version.
    This will open another page for that particular adapter and that windows version.

    Now click on the download button labelled " Click to Download " and wait (it appears to take a while before anything happens), the file will download - you do not need to click on any other buttons to get the download started

    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

    Please post a reply here , and keep us informed of the situation and how you finally resolved the issue.

    To install the driver you will need to do the following

    Extract the downloaded zip file into a folder on the PC
    then

    > Start Globe
    > Control Panel
    > System and maintenance
    > Scroll down to Device manager
    > network adaptors, click on the + >
    > Right click on the AR5007(EG) Adapter
    > click on Update Driver Software...
    > click on Browse my computer for driver software
    > let me pick from a list of device drivers on my computer
    > Have Disk
    > click on the Button Browse...
    > Locate the folder you extracted the zip folder and highlight the .inf file
    you should see two files with .inf
    Vista 32Bit AR5007 netathv.inf
    Vista 64Bit AR5007 netathvx.inf
    Vista 32Bit AR5007EG netathr.inf
    Vista 64Bit AR5007EG netathrx.inf

    For XP;
    http://www.intel.com/support/graphics/sb/CS-030331.htm

    >Click Start
    >right-click My Computer
    >click Properties.
    The System Properties window opens.
    >Click the Hardware tab,
    >then click Device Manager button.
    The Device Manager window opens.
    >Double-click network adapters.
    >Right-click on the AR5007(EG) Adapter
    >click Update Driver
    The Hardware Update Wizard opens and asks to connect to Windows Update:
    > select No, not this time. Click Next
    >Select the following option: Install from a list or specific location (Advanced), and then click Next.
    >Select the Don’t search, I will choose the driver to install option, and then Next
    >Click the Have Disk button, and then click the Browse button
    Browse to the directory where you unzipped the file you downloaded
    Locate and highlight the .inf file
    AR5007 and AR5007EG XP-32bit = netathwx.inf
    >Click the OK button.
    >Click the Finish button when done.


    ------------------------------------------------------------------------
     
  5. pegleg5125

    pegleg5125 Thread Starter

    Joined:
    Apr 12, 2015
    Messages:
    3
    Many thanks that's fixed the issue
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,355
    First Name:
    Wayne
    your welcome (y) thanks for letting us know
    You can mark your own threads solved using the [​IMG] button at the top of the page of the thread in the upper left corner. :)
     
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