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Problems accessing intranet sites

Discussion in 'Web & Email' started by pileyrei, Apr 13, 2004.

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  1. pileyrei

    pileyrei Thread Starter

    Joined:
    Sep 16, 2003
    Messages:
    594
    Hi

    I'm not sure that anyone can help me with this problem but I'd like to ask.

    DETAILS:

    IBM Thinkpad T22 Laptop
    Windows 2000 Professional

    A user at our company connects to an internal intranet website. The web server is located in the US (we are in the UK) and so its a bit slow but ok.

    When he gets to a certain site he clicks a link that should open an Excel document. He clicks the link and his pc appears to freeze up. I checked task manager and IE is still running, cpu usage is around 3%. If you wait for 8 minutes (timed it a few times) the document opens up fine.

    I logged the user off and logged on as myself. I accessed the link and the document opend up with 10 seconds!

    Things I have tried:

    1. Ran an IE browser repair.
    2. Rebuilt the users Windows 2000 Profile.
    3. Deleted Temp Internet Files including Index.dat
    4. Detect and Reapir in Excel (just in case!)

    Its not a major problem but the document should open up in about 10-15 seconds instead of 8 minutes.

    Does anyone have any suggestions for me?

    Regards

    Pileyrei
     
  2. pileyrei

    pileyrei Thread Starter

    Joined:
    Sep 16, 2003
    Messages:
    594
    Anyone?
     
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