Problems accessing intranet sites

Hi

I'm not sure that anyone can help me with this problem but I'd like to ask.

DETAILS:

IBM Thinkpad T22 Laptop
Windows 2000 Professional

A user at our company connects to an internal intranet website. The web server is located in the US (we are in the UK) and so its a bit slow but ok.

When he gets to a certain site he clicks a link that should open an Excel document. He clicks the link and his pc appears to freeze up. I checked task manager and IE is still running, cpu usage is around 3%. If you wait for 8 minutes (timed it a few times) the document opens up fine.

I logged the user off and logged on as myself. I accessed the link and the document opend up with 10 seconds!

Things I have tried:

1. Ran an IE browser repair.
2. Rebuilt the users Windows 2000 Profile.
3. Deleted Temp Internet Files including Index.dat
4. Detect and Reapir in Excel (just in case!)

Its not a major problem but the document should open up in about 10-15 seconds instead of 8 minutes.

Does anyone have any suggestions for me?

Regards

Pileyrei

 

Anyone?