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problems accessing my programs

Discussion in 'Windows XP' started by amethyst_ros, Jan 4, 2003.

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  1. amethyst_ros

    amethyst_ros Thread Starter

    Joined:
    Jan 4, 2003
    Messages:
    33
    Hi: I'm using xp home ed and since yesterday I have been unable to access any of my applications - i.e. excel, word, acrobat reader - just about anything - either from the desktop or through the start menu. If I have a related file in the applic it will open up and then I can do more stuff within the prog. This also pertains to media player. there are also 3 other users who log in to the computer and they cant access the files either. I cannot even run the virus scan although the latest definitions were downloaded from symantec yesterday. Here's the error msg. the appears if i try to go in to a ny application.

    " Windows cannot access the specific device, path or file. You may not have the appropriate permissions to access them."

    Hope someone can help me soon.:(
     
  2. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi, and welcome to the board.

    You should start by running an online scan at Trend Micro HouseCall or Panda Active Scan

    If you turn out to be afflicted with the W32.Yaha.K Worm, here's the Bitdefender removal tool.
    Download and run it, preferably in Safe Mode.

    Symantec has one as well

    Also please do this:

    Go to http://www.spywareinfo.com/downloads.php#startup , and download 'Startuplist'.

    Unzip, doubleclick it, and it will generate a text file that will list all running processes, all applications that are loaded automatically when you start Windows, and more.

    Go to Edit > select all, copy it and post the contents here.
     
  3. amethyst_ros

    amethyst_ros Thread Starter

    Joined:
    Jan 4, 2003
    Messages:
    33
    thanks Tony: will try what you suggest. However, cannot seem to disable the system restore.

    Rhonda
     
  4. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    I take it you are running Windows XP?

    Right click My Computer, and choose "properties".
    Click the System Restore tab, and check "Turn off System Restore on all drives".
    Click Apply, and then click OK.
    Restart the computer.

    That ought to work.
     
  5. amethyst_ros

    amethyst_ros Thread Starter

    Joined:
    Jan 4, 2003
    Messages:
    33
    Much Thanks!! downloaded and ran the fix from Symantec and it cleaned up the virus which had affected the winservices.exe file. Strange enough yesterday morn I had downloaded the av definition file through symantec and although this pm when I checked the report it showed that the virus was detected but could not be repaired. Anyway that is in the past and i once again have access to my applications:)
     
  6. amethyst_ros

    amethyst_ros Thread Starter

    Joined:
    Jan 4, 2003
    Messages:
    33
    StartupList report, 1/4/2003, 6:06:58 PM
    StartupList version: 1.50
    Started from : C:\Documents and Settings\RHONDA\Local Settings\Temp\Temporary Directory 1 for startuplist.zip\StartupList.EXE
    Detected: Windows XP (WinNT 5.01.2600)
    Detected: Internet Explorer v6.00 (6.00.2600.0000)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\cisvc.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\khooker.exe
    C:\WINDOWS\BBSTORE\DSS\DSSAGENT.EXE
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    C:\PROGRA~1\NORTON~1\navapw32.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\PROGRA~1\Webshots\WebshotsTray.exe
    C:\Documents and Settings\RHONDA\Local Settings\Temp\Temporary Directory 1 for startuplist.zip\StartupList.exe

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Startup:
    [C:\Documents and Settings\RHONDA\Start Menu\Programs\Startup]
    VP-EYE.lnk = C:\VP-EYE\control\vpeyev1.exe
    Webshots.lnk = C:\Program Files\Webshots\WebshotsTray.exe

    Shell folders Common Startup:
    [C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
    Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

    --------------------------------------------------

    Checking Windows NT UserInit:

    [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    UserInit = C:\WINDOWS\system32\userinit.exe,

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    IMJPMIG8.1 = C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
    PHIME2002ASync = C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    PHIME2002A = C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    SiS KHooker = C:\WINDOWS\System32\khooker.exe
    NeroCheck = C:\WINDOWS\System32\NeroCheck.exe
    DSS = C:\WINDOWS\BBSTORE\DSS\DSSAGENT.EXE
    HPDJ Taskbar Utility = C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    NAV Agent = C:\PROGRA~1\NORTON~1\navapw32.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    ctfmon.exe = C:\WINDOWS\System32\ctfmon.exe

    --------------------------------------------------

    Enumerating Active Setup stub paths:
    HKLM\Software\Microsoft\Active Setup\Installed Components
    (* = disabled by HKCU twin)

    [{2C7339CF-2B09-4501-B3F3-F3508C9228ED}] *
    StubPath = %SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll

    [{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
    StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install

    [{7790769C-0471-11d2-AF11-00C04FA35D02}] *
    StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install

    [{89820200-ECBD-11cf-8B85-00AA005B4340}] *
    StubPath = regsvr32.exe /s /n /i:U shell32.dll

    [{89820200-ECBD-11cf-8B85-00AA005B4383}] *
    StubPath = %SystemRoot%\system32\ie4uinit.exe

    --------------------------------------------------

    Load/Run keys from C:\WINDOWS\WIN.INI:

    load=
    run=

    Load/Run keys from Registry:

    HKLM\..\Windows NT\CurrentVersion\WinLogon: load=
    HKLM\..\Windows NT\CurrentVersion\WinLogon: run=
    HKLM\..\Windows\CurrentVersion\WinLogon: load=
    HKLM\..\Windows\CurrentVersion\WinLogon: run=
    HKCU\..\Windows NT\CurrentVersion\WinLogon: load=
    HKCU\..\Windows NT\CurrentVersion\WinLogon: run=
    HKCU\..\Windows\CurrentVersion\WinLogon: load=
    HKCU\..\Windows\CurrentVersion\WinLogon: run=
    HKCU\..\Windows NT\CurrentVersion\Windows: load=
    HKCU\..\Windows NT\CurrentVersion\Windows: run=
    HKLM\..\Windows NT\CurrentVersion\Windows: load=
    HKLM\..\Windows NT\CurrentVersion\Windows: run=
    HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=

    --------------------------------------------------

    Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

    *INI section not found*
    *INI section not found*
    *INI section not found*

    Shell & screensaver key from Registry:

    Shell=Explorer.exe
    SCRNSAVE.EXE=C:\WINDOWS\Webshots.scr
    *Registry value not found*

    Policies Shell key:

    HKCU\..\Policies: *Registry key not found*
    HKLM\..\Policies: *Registry value not found*

    --------------------------------------------------

    Checking for EXPLORER.EXE instances:

    C:\WINDOWS\Explorer.exe: PRESENT!

    C:\Explorer.exe: not present
    C:\WINDOWS\Explorer\Explorer.exe: not present
    C:\WINDOWS\System\Explorer.exe: not present
    C:\WINDOWS\System32\Explorer.exe: not present
    C:\WINDOWS\Command\Explorer.exe: not present

    --------------------------------------------------

    Checking for superhidden extensions:

    .lnk: HIDDEN! (arrow overlay: yes)
    .pif: HIDDEN! (arrow overlay: yes)
    .exe: not hidden
    .com: not hidden
    .bat: not hidden
    .hta: not hidden
    .scr: not hidden
    .shs: HIDDEN!
    .shb: HIDDEN!
    .vbs: not hidden
    .vbe: not hidden
    .wsh: not hidden
    .scf: HIDDEN! (arrow overlay: NO!)
    .url: HIDDEN! (arrow overlay: yes)
    .js: not hidden
    .jse: not hidden

    --------------------------------------------------

    Enumerating Browser Helper Objects:

    (no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
    NAV Helper - C:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}

    --------------------------------------------------

    Enumerating Task Scheduler jobs:

    Symantec NetDetect.job

    --------------------------------------------------

    Enumerating Download Program Files:

    [Shockwave ActiveX Control]
    InProcServer32 = C:\WINDOWS\System32\macromed\Shockwave 8\Download.dll
    CODEBASE = http://active.macromedia.com/director/cabs/sw.cab

    [{731918D2-517A-47E2-886A-3BC1380C591D}]
    CODEBASE = http://webpdp.gator.com/v3/download/pdpplugin_4094_hd3ptdm.cab

    [Shockwave Flash Object]
    InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
    CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    [MSN Chat Control 4.5]
    InProcServer32 = C:\WINDOWS\Downloaded Program Files\MSNChat45.ocx
    CODEBASE = http://fdl.msn.com/public/chat/msnchat45.cab

    --------------------------------------------------
    End of report, 7,196 bytes
    Report generated in 0.187 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only
     
  7. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Good to hear all is well again. And your startuplist log looks pretty good as well.

    Winservices.exe is actually the Yaha worm, so it didn't need to be repaired.

    Happy surfing! :)
     
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