Problems connection to AOL

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art331

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Nov 5, 2004
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a friend of mine asked me to clear the popups (adware) off her computer, i did so with Ad-Aware SE, afterwards she could not connect to AOL. The sign-on process would reach step 5 of the connection process and immediately disconnect.

So, i replaced the Ad-Aware quarintine file, and tried to connect again, it connected fine. So then i scanned her computer for viruses with Avast! anti-virus, and removed about 7 or 8 viruses. Then upon rebooting, i tried connecting to AOL again, and the same thing happened....it kicked me off at step 5.

I already tried AOLs suggestions for how to fix it, seen here

She just replaced the modem a few days ago, and i'm plum out of ideas of what to do.

Any help is appreciated.
 

Byteman

Gone but Never Forgotten
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Jan 24, 2002
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Hi, There are a few adwares that when you remove them (or a program does)....without uninstalling from the Control Panel>Add Remove Programs can result in what you are seeing. Newdotnet is one such, WebHancer is another....when a malware gets into the chain of network files, removing it can break the chain and result in breaking the Internet connection.

If you could get a Hijackthis log posted from her computer we may be able to spot the problem:

There are directions here to do it: There are .zip form and .exe form, take your pick.

Download it here:

http://radiosplace.com/

Or here.


It's a direct download so be ready with the folder for it.

Basically, you create a new folder, the desktop is OK provided you make a folder, name it something like HJT, and download TO that folder, run hijackthis.exe from there. If there are users of the computer who might start HJT and use it, hide the program in a folder elsewhere!

First open a reply here in your thread to have it ready.
Run Hijackthis.exe, and
Select the "Scan and save a log" button...

When it is done scanning> the Save box will become available, save the log as hijackthis.txt which will open with Notepad. Hit the EDIT> Select All then the EDIT>Copy button at the top of your log, Go back to TSG, and click once in the blank reply space, then go to the top of your browser window and select EDIT>Paste.
Please do NOT use HJT yourself to remove anything, most of what it shows is good and needed by the system.
 

art331

Thread Starter
Joined
Nov 5, 2004
Messages
29
ok,

i'll try to stop by her house tomorrow (tuesday) and get the log, so i can post it here
 

Byteman

Gone but Never Forgotten
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Jan 24, 2002
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Hi art133

RE your PM: Give us a log from AdAware itself before you do anything...
 
Joined
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Byteman said:
golddust

Hi, Sorry, but we ask that you do not tack onto other people's threads, someone would be glad to help you, just start a new thread here or in Security forum. Delete your post here, use the EDIT button, pull down, you will see a Delete this message button, do that after you start a new thread, please.
Sorry, didn't mean to break any rules. The problem seemed so like mine I didn't think it would be a problem.
 

Byteman

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Jan 24, 2002
Messages
17,742
Hi art331- How are things with your friend's computer- were you able to get a Hijackthis log, still need help there?
 

art331

Thread Starter
Joined
Nov 5, 2004
Messages
29
hi,

sorry for the delay, but me and my friend have had scheduling conflicts.....i finally talked to her today so i could go get the logs (HJT and Ad-aware) and she told me that she couldn't wait any longer and took the computer to her work's tech support people............i warned her they'd probably take the easy way out and just re-image/reformat her computer

so i guess this topic could be considered solved?

however, you said that newdotnet and other spywares can basically cripple a network connection......are there any websites or literature that you could direct me to so i can learn more about these?

thanks alot for your willingness to help

Art
 

Byteman

Gone but Never Forgotten
Joined
Jan 24, 2002
Messages
17,742
Hi, Sure can>

http://winsupportcenter.com/a/parasite.php

http://www.pchell.com/support/spyware.shtml

http://www.bleepingcomputer.com/forums/index.php?showtutorial=41

https://netfiles.uiuc.edu/ehowes/www/info8.htm

Specific to types that can cause network connection failure:

http://www.cexx.org/newnet.htm

http://www.cexx.org/adware.htm

http://computercops.biz/downloads-cats-14-10-10.html


Here is a utility that we often have poster's use to restore the Winsock chain in cases where they or a program has not dealt with some ad-junk correctly:

I am quoting from a website>

""""LSP-Fix
Repairs Winsock 2 settings, caused by buggy or improperly-removed Internet software, that result in loss of Internet access.
LSP-Fix is a free utility to repair a specific type of problem associated with certain Internet software. This type of software is known as a Layered Service Provider or LSP, a piece of software that can be inserted into the Windows TCP/IP handler like a link in a chain. However, due to bugs in the LSP software or deletion of the software, this chain can get broken, rendering the user unable to access the Internet.

Unfortunately, this type of software is sometimes quietly installed by unrelated software such as file-sharing programs, sneaking onto a system unannounced. In fact, in many cases, the user does not know of its existance until something goes wrong, and he/she can no longer access Web sites. Common offenders include New.net* (NEWDOTNET) and WebHancer*, which are often bundled with file-sharing utilities, DVD player software, and other free downloads. LSP-Fix repairs the Winsock LSP chain by removing the entries left behind when LSP software is removed by hand (or when errors in the software itself break the LSP chain), and removing any gaps in the chain."""

--you do have to be careful with this utility, do not use it without advice!!! You have to know what is bad or good in what it finds...be warned. In case you ever need it, just post a question or send in an HJT log and you should get help using LSPFix or another tool that also restores the chain.
 
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