1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

problems installing software

Discussion in 'Earlier Versions of Windows' started by Fizzleup, Oct 18, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. Fizzleup

    Fizzleup Thread Starter

    Joined:
    Oct 18, 2003
    Messages:
    12
    Ok heres how it is. I'm suffering a bug that prevents new software from being installed on my Windows ME. Now Microsoft website actually provides an exact description of this bug at

    http://support.microsoft.com/default.aspx?scid=kb;en-us;283069

    which states the problem and the solution. Just read it first and you'll know exactly what problem I'm having. One problem for me though. When I did a search on my local hard drives for the'wininit.ini' file I couldn't find it. These were the only wininit files I could find

    wininit.exe
    wininit.sav
    wininitlog.old
    wininit.bak
    wininit.err

    So my question is, is it one of these files I'm suppose to rename wininit.old? Or should I be doing something else?
     
  2. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Hi and welcome. Do you have Norton Systemworks 2000? And are you running ME?
     
  3. Fizzleup

    Fizzleup Thread Starter

    Joined:
    Oct 18, 2003
    Messages:
    12
    I run Windows ME, but I don't run Norton System Works 2000. I do have a Norton Antivirus 2000, but I haven't found any indication that its the cause.
     
  4. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
  5. Fizzleup

    Fizzleup Thread Starter

    Joined:
    Oct 18, 2003
    Messages:
    12
    Are you saying you think I should uninstall Norton Antivirus 2000? Because I went to the norton website and from what I saw the Antivirus 2000 and System Works 2000 were two different products.

    Fizzleup
     
  6. bandit429

    bandit429

    Joined:
    Feb 11, 2002
    Messages:
    4,962
  7. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Norton Systemworks includes Norton AntiVirus ;)
     
  8. Fizzleup

    Fizzleup Thread Starter

    Joined:
    Oct 18, 2003
    Messages:
    12
    Ok two things. First thanks for the article, I read it, but I have the version 6.20.04 that they placed with Windows ME thats compatible. Second I checked my program list and it says Norton AntiVirus 2000 and there is no Norton Systemworks. I did a search on the word 'Norton' on my C drive and did see any Norton Systemworks either. So I have two questions.
    First do you think I should try updating my Norton Antivirus 2000 to 2001?

    And also.
    Do you think just reinstalling Windows ME will fix the problem? Because I'm at the point where I'm willing to try that.
     
  9. Fizzleup

    Fizzleup Thread Starter

    Joined:
    Oct 18, 2003
    Messages:
    12
    I mean did NOT see a Norton System Works when doing a search on the word Norton on my C drive. Ugh I hate it when I do typos like that. Thanks for the help so far guys.
     
  10. Fizzleup

    Fizzleup Thread Starter

    Joined:
    Oct 18, 2003
    Messages:
    12
    OK I just went to norton support website and let them run some assistance program that they use when you ask for technical support. They said I had the Norton AntiVirus product, but did not mention a Norton Worksystems product. So I know FOR SURE now that I don't have that.
     
  11. bandit429

    bandit429

    Joined:
    Feb 11, 2002
    Messages:
    4,962
    Ok here is what to do,,,,,go to system restore,,,,,,,create a restore point,,,,,test that the point is good by restoring it,,,,,,then go to norton and update what you are using, get out of using 6. anything. If you need any help with any of this please ask.
     
  12. Fizzleup

    Fizzleup Thread Starter

    Joined:
    Oct 18, 2003
    Messages:
    12
    OK here is what I did. I just totally uninstalled Norton Antivirus. And guess what? When I did a search for wininit.ini I actually found it. So next I do what the instructions stated to do. I changed the wininit. ini to wininit.old. Now I tried to download and install DirectX9. But after restarting the computer I still got that annoying error of

    Windows could not upgrade the file %1 from %2
    %1:%2

    It showed up repeatedly. Maybe If I just update the Norton Antivus to 2004 that might work. But its going to take a few days to get the disk.
    So anymore suggestions on what to do?
    Oh and thanks for the help so far once again. I would never have gotten this far by myself, heh.
     
  13. bandit429

    bandit429

    Joined:
    Feb 11, 2002
    Messages:
    4,962
    Yeah I do have an idea,,,,,,please download install and run Hijackthis,,,,I would like to see the scanlog,,,when you run it, it will make a lot of text,,,copy an paste ALL of that text here in a post. Click below,,,,the instructions are there.

    http://www.tomcoyote.org/hjt/
     
  14. Fizzleup

    Fizzleup Thread Starter

    Joined:
    Oct 18, 2003
    Messages:
    12
    Here it is, there is also some startup list I can get with hijackthis if you want. This is what I got from the scan.

    Logfile of HijackThis v1.97.3
    Scan saved at 10:46:49 PM, on 10/19/2003
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\PROGRAM FILES\ADAPTEC\GOBACK\GBPOLL.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\SSDPSRV.EXE
    C:\WINDOWS\RUNSERVICE.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\WINDOWS\SYSTEM\QTTASK.EXE
    C:\PROGRAM FILES\VERIZON ONLINE\SUPPORTCENTER\SMARTBRIDGE\MOTIVESB.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\PROGRAM FILES\VERIZON ONLINE\WINPOET\WINPPPOVERETHERNET.EXE
    C:\WINDOWS\TVMD.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\IGFXTRAY.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\HKCMD.EXE
    C:\WINDOWS\SYSTEM\HIDSERV.EXE
    C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
    C:\WINDOWS\WUAUCLT.EXE
    C:\NEWBIN\BIGBIN\BBB\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.search-explorer.net/search_page.php
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = http://www.search-explorer.net/search_page.php
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.neverwinterconnections.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.search-explorer.net/search_page.php
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.search-explorer.net/search_page.php
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://home.netscape.com/home/winsearch.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.search-explorer.net/search_page.php
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer customized for Verizon Online
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    N1 - Netscape 4: user_pref("browser.startup.homepage", "www.bellatlantic.net/infospeed"); (C:\Program Files\Netscape\Users\User00\prefs.js)
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: (no name) - {000004CC-E4FF-4F2C-BC30-DBEF0B983BC9} - C:\WINDOWS\IPINSIGT.DLL
    O2 - BHO: (no name) - {00000580-C637-11D5-831C-00105AD6ACF0} - C:\WINDOWS\MSVIEW.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~2\SUPPOR~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKLM\..\Run: [InkWatch] C:\PROGRA~1\GATEWAY\GATEWA~1\InkWatch.exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [a-winpoet-service] "C:\Program Files\Verizon Online\WinPoET\winpppoverethernet.exe"
    O4 - HKLM\..\Run: [TVMD] C:\WINDOWS\TVMD.EXE
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
    O4 - HKLM\..\Run: [OEMRUNONCE] c:\windows\options\cabs\oemrun.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\SYSTEM\hkcmd.exe
    O4 - HKLM\..\RunServices: [GoBack Polling Service] C:\Program Files\Adaptec\GoBack\GBPoll.exe
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKLM\..\RunServices: [LicCtrl] runservice.exe
    O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Startup: PowerReg Scheduler V3.exe
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: MSN Messenger Service (HKLM)
    O9 - Extra button: Net2Phone (HKLM)
    O9 - Extra 'Tools' menuitem: Net2Phone (HKLM)
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra 'Tools' menuitem: IMI (HKLM)
    O9 - Extra button: Control Pad (HKLM)
    O12 - Plugin for .ofb: C:\PROGRA~1\INTERN~1\PLUGINS\NPONFLOW.DLL
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://gateway.yahoo.com
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v43/yacscom.cab
    O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {BAE85C97-2CD4-45C3-A1ED-E4CEF7C6AA52} - http://www.online1net.com/kool/coolstuff4.cab
    O16 - DPF: {5274ECEF-8F37-476B-90FB-3B0D6D4F97B8} (AXPLUG.AXPLUGB1) - http://www.fraghaus.com/servers/axplug.CAB
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37691.2618171296
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) - http://support.gateway.com/support/profiler/PCPitStop.CAB
    O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/0fb5e03023def1/housecall.antivirus.com/housecall/xscan53.cab
     
  15. bandit429

    bandit429

    Joined:
    Feb 11, 2002
    Messages:
    4,962
    Have hijack fix these,,,,,Im not finished but this should help,,,,,check back tomorrow night and I will finish it.

    O2 - BHO: (no name) - {000004CC-E4FF-4F2C-BC30-DBEF0B983BC9} - C:\WINDOWS\IPINSIGT.DLL
    O2 - BHO: (no name) - {00000580-C637-11D5-831C-00105AD6ACF0} - C:\WINDOWS\MSVIEW.DLL
    O4 - HKLM\..\Run: [TVMD] C:\WINDOWS\TVMD.EXE
    O16 - DPF: {BAE85C97-2CD4-45C3-A1ED-E4CEF7C6AA52} - http://www.online1net.com/kool/coolstuff4.cab
    O16 - DPF: {5274ECEF-8F37-476B-90FB-3B0D6D4F97B8} (AXPLUG.AXPLUGB1) - http://www.fraghaus.com/servers/axplug.CAB
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about :blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.neverwinterconnections.com/
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/172933

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice