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Problems Installing Windows Live Essentials XP - Photo Gallery

Discussion in 'Windows XP' started by Gunnett, Jul 4, 2011.

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  1. Gunnett

    Gunnett Thread Starter

    Joined:
    Jul 4, 2011
    Messages:
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    I've had hell of a time install Windows Live Essentials on XP. I have the problem narrowed down to the Photo Gallery Live component. When the PhotoLibary.msi goes it run in gets the "0x80070641 The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance." I have Windows Installer 4.5 installed and have tried reinstalling it with no help. If I actually run PhotoLibary.msi "Installer Stopped Prematurely" here is the error signature "szAppName : msiexec.exe szAppVer : 4.5.6001.22159 szModName : msi.dll szModVer : 4.5.6002.22362 offset : 0009c35a " I've tried completely uninstalling and reinstalling several times, I have used the Windows Install Clean Up utility. I have tried the hotfix WindowsXP-KB981669-x86-ENU.exe.

    Here is what I get in the event viewer:
    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 7/4/2011
    Time: 2:43:49 PM
    User: N/A
    Computer: PC50
    Description:
    Faulting application msiexec.exe, version 4.5.6001.22159, faulting module msi.dll, version 4.5.6002.22362, fault address 0x0009c35a.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 6d 73 69 ure msi
    0018: 65 78 65 63 2e 65 78 65 exec.exe
    0020: 20 34 2e 35 2e 36 30 30 4.5.600
    0028: 31 2e 32 32 31 35 39 20 1.22159
    0030: 69 6e 20 6d 73 69 2e 64 in msi.d
    0038: 6c 6c 20 34 2e 35 2e 36 ll 4.5.6
    0040: 30 30 32 2e 32 32 33 36 002.2236
    0048: 32 20 61 74 20 6f 66 66 2 at off
    0050: 73 65 74 20 30 30 30 39 set 0009
    0058: 63 33 35 61 c35a

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date: 7/4/2011
    Time: 2:43:51 PM
    User: N/A
    Computer: PC50
    Description:
    Fault bucket 1834548812.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 42 75 63 6b 65 74 3a 20 Bucket:
    0008: 31 38 33 34 35 34 38 38 18345488
    0010: 31 32 0d 0a 12..

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 1013
    Date: 7/4/2011
    Time: 2:43:53 PM
    User: PC50\Owner
    Computer: PC50
    Description:
    Internal MSI error. Installer terminated prematurely.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 1033
    Date: 7/4/2011
    Time: 2:43:59 PM
    User: PC50\Owner
    Computer: PC50
    Description:
    Windows Installer installed the product. Product Name: Windows Live Photo Gallery. Product Version: 14.0.8117.416. Product Language: 1033. Installation success or error status: 1603.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 7b 45 45 33 39 46 46 42 {EE39FFB
    0008: 44 2d 35 34 34 45 2d 34 D-544E-4
    0010: 39 45 34 2d 41 39 39 39 9E4-A999
    0018: 2d 36 38 31 39 38 32 38 -6819828
    0020: 45 41 45 39 31 7d EAE91}

    Product: Windows Live Photo Gallery -- Error 1719. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,329
    Sorry you have waited sometime for a reply
    If you are not using Internet Explorer - ie if you are using Firefox etc, TRY it with IE.
    If no success follow as below please.

    1. Run a chkdsk /f on C drive from the cmd prompt or from the GUI (Graphical User Interface) right click the drive in My Computer click properties, click Tools, click error checking, click check now, click to check the ONE box file system errors, click Start, agree to run on restart and do so. Please do not interrupt that check.

    2. Allow the computer to reboot and run a system file check by going start, run and typing
    sfc /scannow
    That will very likely require the XP CD. If you have it insert it, if not see if you can make progress without it.
    If not we can alter a registry key if necessary to circumvent the requirement for the CD in most instances.


    3. Try again with the installation of the program, always remembering to disable you anti-virus - ONLY for the download and install on the Microsoft site.
    DO NOT FORGET to re-enable.

    4. If no success go start, run and type
    services.msc
    Scroll down on the main window to Windows Installer. Double click that entry and check startup type is automatic. If not make it so and START the service.
    If it starts without an error message. Come out of there, clicking Apply and OK as required and TRY the installation again.
    If there is an error message when starting the installer post it please.

    5. If still no success
    Disable programs that might be interfering with the installation process. To do this, follow these steps:
    1. Click Start[​IMG]
      , type msconfig in the Search box, and then click msconfig.exe.

      [​IMG]
      If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
    2. On the General tab, click Selective startup, and then click to clear the Load startup items check box.
    3. Click Services, click Hide all Microsoft services, and then click Disable all.
    4. Click OK, and then click Restart.
    5. Try installing PhotoGallery again.
    6. When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
      1. Click Start[​IMG]
        , type msconfig in the Search box, and then click msconfig.exe.

        [​IMG]
        If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
      2. On the General tab, click Normal startup, click OK, and then click Restart
    6. REMEMBER NOW to reconfigure normal startup as above and if still NO success
    Please post back.
     
  3. Gunnett

    Gunnett Thread Starter

    Joined:
    Jul 4, 2011
    Messages:
    4
    I will try these steps but please note I have this issue on multiple computers that all have been formatted using a Windows XP CD made with n-Lite - SP3 & OnePiece_Windows_XP_Post-SP3_UpdatePack_v4.7.0_ENU. I haven't had any issues with any other Windows Installer based installations. The only one that gives grief is PhotoLibrary.msi.
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,329
    I am concerned, that you MAY be telling me that you have not used GENUINE software.
    This is a copy of our site rule on this
    If I am incorrect and you have used a genuine and legal XP installation medium to create the NLite then please POST that assurance and we will continue.
     
  5. Gunnett

    Gunnett Thread Starter

    Joined:
    Jul 4, 2011
    Messages:
    4
    I'm curious how you came to the conclusion that an installation CD made with n-Lite is somehow no longer genuine. I am using a genuine copy of Windows XP, the installation CD that came with the system was an Dell OEM Windows SP2 CD. Each system has a Genuine Windows XP Product Key on the side of the machine. I have simply just created a slipstreamed installation DVD with XP SP3, OnePiece_Windows_XP_Post-SP3_UpdatePack_v4.7.0_ENU (Which adds IE8, .NET Framework, and many other post SP3 hotfixes), as well as the includes DriverPacks.net drivers. By making this slipstreamed DVD, I'm able to shave about 3 hours of a reformat of a computer as installs all the latest updates and drivers for each machine. I've been reformatting about a dozen of a our old computers, which again all have genuine licensed copies of Windows, to be prepped for donation. I was just installing Microsoft Security Essentials & Live Essentials so that computers have some software on them. I can not for the life of me figure out why Photo Library will not install probably, it has only been an issue with the computers that have used the installation dvd with OnePiece_Windows_XP_Post-SP3_UpdatePack_v4.7.0_ENU.
     
  6. Gunnett

    Gunnett Thread Starter

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    Jul 4, 2011
    Messages:
    4
    Found this, I'll have to try this tomorrow About Windows Live, new official msi update (from MS) doesn't work with Photolibrary.msi (from MS...). Despite previous request-only (and buggy) msi updates, this is the only issue at the moment and as the culprit is a public MS update I hope MS fix i as soon as possible, so we won't take it off the pack. In the meantime, if you need Photogallery, you can do this: download WindowsXP-KB967756-x86-ENU.exe from here: http://thehotfixshare.net/board/index.php?autocom=downloads&showfile=10253 and place it with windows live setup file or Photolibrary setup file. Open Notepad and copy these lines (change the code according to the installer you want to run) Code: taskkill /F /IM msiexec.exe IF /I EXIST "%Temp%\MSIFIX" RD /S /Q "%Temp%\MSIFIX" "%~dp0\WindowsXP-KB967756-x86-ENU.exe" -x:"%Temp%\MSIFIX" /Q DEL /F/Q %systemroot%\system32\msi.dll.tmp DEL /F/Q %systemroot%\system32\dllcache\msi.dll.tmp REN %systemroot%\system32\dllcache\msi.dll msi.dll.tmp REN %systemroot%\system32\msi.dll msi.dll.tmp COPY "%Temp%\MSIFIX\SP3QFE\msi.dll" %systemroot%\system32\dllcache\ /Y COPY "%Temp%\MSIFIX\SP3QFE\msi.dll" %systemroot%\system32\ /Y RD /S /Q "%Temp%\MSIFIX" REG COPY HKCR\CLSID\{000C101D-0000-0000-C000-000000000046}\DllVersion HKCR\CLSID\{000C101D-0000-0000-C000-000000000046}\DllVersionTEMP /f REG ADD HKCR\CLSID\{000C101D-0000-0000-C000-000000000046}\DllVersion /ve /t reg_sz /d 4.5.6001 /f wlsetup-ALL.exe ::eek:r msiexec /i PhotoLibrary.msi REN %systemroot%\system32\dllcache\msi.dll msi.dll.old REN %systemroot%\system32\msi.dll msi.dll.old REN %systemroot%\system32\dllcache\msi.dll.tmp msi.dll REN %systemroot%\system32\msi.dll.tmp msi.dll DEL /F/Q %systemroot%\system32\dllcache\msi.dll.old DEL /F/Q %systemroot%\system32\msi.dll.old REG COPY HKCR\CLSID\{000C101D-0000-0000-C000-000000000046}\DllVersionTEMP HKCR\CLSID\{000C101D-0000-0000-C000-000000000046}\DllVersion /f REG DELETE HKCR\CLSID\{000C101D-0000-0000-C000-000000000046}\DllVersionTEMP /f save this as fixwl.cmd and run it: this will install WL suite (or photogallery) temporarily using the old msi.dll.
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,329
    My concern originally was the use of the Dell OEM CD on dozens of computers, NOT anything to do with NLite, before you explained that you were using the original product key from the original installation on each computer.
    Whether or not the installation will pass Genuine validation depends on the nature of the Dell OEM CD and the nature of the original installation indicated by the product key
     
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