Problems installing Windows XP

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haystacs

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Jun 10, 2003
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I just did a full format on a 40 gig drive and now I am trying to install Windows XP. I am receiving the following error message:

Setup cannot copy the file: msacm32.dll

Is this because of a hardware problem?

Any help would be appreciated.

Thanks,

Andrew
 

dai

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Mar 6, 2003
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when you go to install windows xp offers to format for you have you tried this to see if it completes
 

haystacs

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I am booting with the XP CD. I have formatted using both quick format and the full format but I still get the same eror message. Do you think the problem is with the hard drive?
 

crjdriver

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It is possible that there is a problem with the hd. I would check these things in this order.
1) Download and run a ram tester; many install problems with xp / win2k are ram problems. Here is a link. http://simmtester.com./
2) Download and run the hd mgf’s utility for checking the drive.
3) Check the mb mgf’s site for a bios update that addresses install problems.
4) If everything checks out ok ie ram, hd; remove any peripherals such as scanner, printer, etc. Run install with just the hd, ram, video card and cd drive installed. You can add other stuff later.
 

crjdriver

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You can use the hd mgf's utility to write zeros to the drive. This puts it in the same state as when it was new [excepting for wear of the drive]

Was xp installed on this computer before or is this the first time you are installing xp on this computer?

Post system specs, it will help with finding an answer to your problem.
 

haystacs

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Yes XP was installed before. I wanted to reformat the drive and put a "fresh" copy.

Specs:
Dell Dimension
Pentium 4 - 1.80
Not sure on the manufacturer of the hard drive...
 

crjdriver

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You will need to open the case and see the hd mgf in order to download the correct utility.
 

haystacs

Thread Starter
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Jun 10, 2003
Messages
66
Yes I did try running both the Dell Restore CD and XP professional - Both returned the same error message.

I'll download the utility and see what that returns.

Thanks everyone for the help - I'll keep you posted.
 

crjdriver

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Post back with your results. There are other ways to install xp [such as copying the i386 folder to the hd] than just booting from the cd. We do need to make sure there are no problems with ram, hd, etc.
 

haystacs

Thread Starter
Joined
Jun 10, 2003
Messages
66
I ran the diagnostics on the drive and errors were found. When I tried to repair the errors I received a message stating that one error could not be repaired. I tried to install XP but I received an error stating that there was no hard drive. I then noticed that the drive was making a clicking sound. I think I am now convinced the the drive needs to be replaced...
 

crjdriver

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Jan 2, 2001
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That is known as the "Click of death" at least hd are pretty cheap right now. Newegg has a WD 80 gig w/8meg cache for $75 with free shipping.
 
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