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Problems printing with network printer through new tp-link router

Discussion in 'Networking' started by M_Johansen, Mar 7, 2013.

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  1. M_Johansen

    M_Johansen Thread Starter

    Joined:
    Mar 7, 2013
    Messages:
    4
    hello,
    I have a cabled network printer, Xerox Phaser 6125n, that have always worked properly from my 3 desktop computers and my laptop.
    A few days ago, my old dlink router went dead, and I replaced it with the TP-Link WDR4300 router. Everything worked as usual afterwards, until I found out I could no longer print on my printer. I can access the printers web interface through the ip adress, change settings and such through the browser, but the printer has offline status in windows and print jobs never leaves the print queue in windows. I tried deleting the printer in windows (tried both windows 7 and 8) to reinstall it, but now the Add Printer Wizard can't find it. (I can't still ping the printer and access it through it's web interface). Tried adding it manually pointing it to the printers ip adress, but it won't work.:confused:

    I tried hooking up an old Linksys router I found, just plugging in the printer and my laptop, and voila: windows found the printer at once and I could print. Back in the new router: no printing.

    I've been through all the settings for the router, but can't find anything that looks relevant. I contacted their support, and they don't have an answer but want me to connect my printer to the routers usb port, then install their usb controller utility on my computers and use it that way. But I don't want that. First of all because my printer is located in a different room than the router, and secondly, I don't want to install any unnessesary software on my computers if i can avoid it.

    Can you help me?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,203
    First Name:
    Wayne
    can we see an ipconifg /all from a pc
    and then - we need to know the network settings used on the printer

    IP Address
    Subnet Mask
    Default gateway

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    This should work for all windows version, XP, Vista, W7
    Hold the Windows key and press R

    then type CMD

    then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. M_Johansen

    M_Johansen Thread Starter

    Joined:
    Mar 7, 2013
    Messages:
    4
    Here is the info from the ipconfig /all run at my pc:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 00-1F-D0-8B-F1-AE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::fc96:d948:7ad:a208%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.104(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 7. marts 2013 14:19:02
    Lease Expires . . . . . . . . . . : 7. marts 2013 17:19:01
    Default Gateway . . . . . . . . . : 10.0.0.9
    DHCP Server . . . . . . . . . . . : 10.0.0.9
    DHCPv6 IAID . . . . . . . . . . . : 251666384
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-1D-B1-20-00-1F-D0-8B-F1-A

    DNS Servers . . . . . . . . . . . : 8.8.8.8
    193.162.153.164
    194.239.134.83
    NetBIOS over Tcpip. . . . . . . . : Enabled


    The network info from the printer is attached this post as an image.
    At the moment I have set the ip config for the printer manually, I have also tried using dhcp which worked just as well. The printer got it's ip address but couldn't print.

    Thank you for any help in this matter,
    regards Martin
     

    Attached Files:

  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,203
    First Name:
    Wayne
    DNS servers appear to be different from the normal default gateway
    DNS Servers . . . . . . . . . . . : 8.8.8.8
    193.162.153.164
    194.239.134.83

    so set to auto or use google open dns
    8.8.8.8

    from the PC try a ping


    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    This should work for all windows version, XP, Vista, W7
    Hold the Windows key and press R

    then type CMD

    then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens
    ns

    Type the following command
    Ping 10.0.0.199
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
     
  5. M_Johansen

    M_Johansen Thread Starter

    Joined:
    Mar 7, 2013
    Messages:
    4
    I am not sure I fully understand what you just wrote me about the dns servers.
    The dns servers on my pc are:
    8.8.8.8 (google)
    193.162.153.164 (from my local isp)
    194.239.134.83 (from my local isp)

    Here is the result when I ping the printers ip:
    C:\>ping 10.0.0.199

    Pinging 10.0.0.199 with 32 bytes of data:
    Reply from 10.0.0.199: bytes=32 time=1ms TTL=255
    Reply from 10.0.0.199: bytes=32 time=1ms TTL=255
    Reply from 10.0.0.199: bytes=32 time=1ms TTL=255
    Reply from 10.0.0.199: bytes=32 time=1ms TTL=255

    Ping statistics for 10.0.0.199:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 1ms, Average = 1ms
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,203
    First Name:
    Wayne
  7. M_Johansen

    M_Johansen Thread Starter

    Joined:
    Mar 7, 2013
    Messages:
    4
    I know you are trying to help me, but I did write in my initial description of the problem, that I could both ping the printer and access it's web interface through the, ip address. I also wrote that I have tried adding it manually via its ip address, but that it didn't work.
    So I have already tried the above without luck.
     
  8. Datoristen

    Datoristen

    Joined:
    Mar 13, 2013
    Messages:
    1
    I had the same problem with Samsung CLP-300N which is quite similar to Xerox 6125N.
    I got it working by unchecking "SNMP Status Enabled" in the printer port settings in Windows.

    Don't know why it didn't work with the default setting but at least I can print now.
     
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