Hello, I just installed Norton AntiVirus. Ever since then when I log on it says that internet explorer is running with add-ons disabled. Well when I manage the add-ons it says that they are in fact enabled, all of them. Could this have something to do with the AntiVirus I installed and if so how do I fix it? Thank you!
Hi aa26,
This is Mike from the Norton Authorized Support Team responding.
The most likely cause of the problem with Internet Explorer is due to an add-on that is not behaving correctly or is corrupt. Try disabling them one by one to see if you can find the culprit. Also, clean out all temporary internet files, etc from IE 7.
Have you tried to use Firefox 3 with the same Plug-ins to see if the issue still occurs? If not please download Firefox 3 and check the "Add-Ons." If this issue still persists then the problem could be at least partially related to a corrupted installation of NAV 09. If this is the case, then please follow the steps below.to properly remove and then reinstall the software.
1. Click on the following link to download the Norton Removal Tool:
Norton Removal Tool and instructions
2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.
3. Make sure that your internet connection is working properly, and then reinstall Norton AntiVirus. Towards the end of the installation process, the LiveUpdate feature will automatically run and download and install updates to both the program files and definition files.
4. After the installation is complete, perform a "Full System Scan" with Norton AntiVirus 09 to check for infections.
If you still have problems with IE after a fresh install of Norton, then try resetting IE 7 to factory defaults.
Thanks,
Mike