problems running software discs

[jimandsally]

when trying to install software from cd I get blue error screen saying "exception occured at 0028:00000010 in VxD---,called from0028:C1827490 in VxD scsi1hlp(03) + 00000510"
what is causing this ? music CDs play without any problem.
I have windows ME installed.

 

[Bryan]

See if <a href=http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q250005> this</a> article helps resolve it.

Let us know what happens.

 

[jimandsally]

thanx Bryan for response, but unfortunately it did not help.I followed method 1 but there was no scsi1hlp.vxd check box. The problem has been occuring for about 10 days,I have run maintainance wizard including defrag but to no joy.If you have any other ideas i would be very grateful

Cheers Jim

 

[Bryan]

I'd try method two and see if it helps.

BTW, what make and model number CDRom drive or drives are installed in the PC? You may be able to get an updated version of that .vxd or a patch for that problem from the drive makers website. If you post the info about the drive or drives I'll take a look for you.

Also, do you use Easy CDCreator, DirectCD or some other brand of CDRom utilities software?

 

[jimandsally]

bryan,I have recently d/loaded nero update and easy cd creator updates. Ihave uninstalled easycd as read that it may be part of problem. should I do the same with nero.(Generally I just use Padus disc juggler).I don't know make or numbers of cd-rom and cdr, how do I find them?Is it a case taking the cover off and looking?

Chers Jim

 

[Bryan]

Try uninstalling Nero and then reinstall it if that's the CDWriter software you want to use going forward but I don't believe Nero affects scsi1hlp.vxd nor does it replace that file with it's own version so I doubt that will fix it.

If that does no good, give method 2 in that article a try and rename scsi1hlp.vxd to scsi1hlp.old from SafeMode. It will usually fix that problem your having. Should you have problems coming back up after the rename, just reverse the procedure. Press and hold down the Ctrl key during the bootup. Select the option to start in "SafeMode", do a search for scsi1hlp.old or whatever you renamed it to, rename it back to scsi1hlp.vxd, restart the PC and let it boot into Normal mode.

And the make and model number of the CDRW drive should be on it's face somewhere. You shouldn't need to open up the case.

 

[jimandsally]

thanx Bryan will try that and let you know

Jim

 

[Bryan]

Ok be sure to let us know how it went. The rename should really fix it. At least it fixes it in about 99 percent of the cases I've seen.

 

[eddie5659]

Hiya

Can't believe this, but thats excactly the same problem my mate had a couple of days ago.

What I had him do was this.

Go to Find Files and Folders and locate scsi1hlp.vxd

Then, to rename it to scsi1hlp.bak

Reboot and it worked. He even says it works better than ever before.

Bryan: Does renaming .old the same as .bak? Just read your post more.


Regards

eddie

 

[jimandsally]

sorry for the delayed response but work keeps getting in the way.
I did as you suggested renaming as .old and hey presto everything seems to be working fine. Was interested to see response from Eddie and would be interested in your response to it.
Would like to know about the renaming and why it has become necessary,any pointers in right direction for info on this would be much appreciated.
Thanx again Bryan

Jim

 

[Bryan]

What you use for the new file extension doesn't really matter. You just don't want it to be a .vxd file. I usually use .old but .bak is fine, too. The file is rendered useless once it's renamed which is what you want. You could just as easily have deleted the file to accomplish the job but renaming it leaves it on the drive in case you have problems after it's renamed. Then you could have easily just renamed it back to .vxd to get going again. Hope that explains it clearly enough.

 

[jimandsally]

thanx, now I understand what I've done.hopefully I won't be back but got a feeling I will be some time in the not too distant future.

Cheers for now Jim

 

[eddie5659]

Thanks also, Bryan

eddie

 

[slipe]

To answer your question of why, you probably uninstalled EZ CD Creator and did not uninstall DirectCD. There is a conflict between DirectCD and Nero that is often solved by eliminating the SCSI1HLP.VXD. There is seldom a conflict between Nero and EZCD.

The downside is that you probably can’t read VCDs without the file. The alternative would be to uninstall DirectCD.

 

[jimandsally]

thanx Slipe, interesting info. Everything seems to be running ok at the moment . At least by renaming the file, I can undo it and follow your suggestion if I have problems reading VCDs in the future. Its a nice feeling to have the solution before the problem.

Cheers Jim