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Problems shutting down, restarting, sleeping and switching on!

Discussion in 'Windows 7' started by meganjonez, Dec 22, 2010.

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  1. meganjonez

    meganjonez Thread Starter

    Joined:
    Dec 22, 2010
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    Hi,
    last week I purchased a new computer - (Medion Akoya All in One P4011D)

    It was running smoothly until I noticed that when I put the computer to sleep it wouldn't sleep.
    I tried to wake it but it was frozen on a black screen - I restarted the computer and used it until I was done. After I was finished I restarted the computer as the webcam was now playing up and not recognized. The restart, failed and took AGES to turn off. When it finally did restart the following message appeared saying a blue screen error had occurred causing an unexpected shutdown.

    Files that help describe the problem:
    C:\Windows\Minidump\122210-23275-01.dmp
    C:\Users\Jones\AppData\Local\Temp\WER-70496-0.sysdata.xml

    Shut Down also has problems and doesn't shut down correctly and takes forever or sometimes just gets stuck on the 'Shutting Down' screen for hours!

    Another thing that is failing to work on this computer is the System Restore, it is constantly coming up with a 'Critical Error' - I have tried various restore points and I keep on receiving the same response - System restore failed - Critical Error .

    It also freezes when just browsing the internet!
    Any help would be appreciated,
    thanks
     
  2. TerryNet

    TerryNet Moderator

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    Terry
    Have you "abused" it? I mean, installed some questionable programs or practiced unsafe surfing and maybe have a boatload of malware or something like that?

    If not, or maybe even if so, it's surely still under warranty so I think you should contact the retailer or manufacturer.
     
  3. meganjonez

    meganjonez Thread Starter

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    Dec 22, 2010
    Messages:
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    Thanks for the reply.
    And no to be honest all I've downloaded is spotify, kaspersky Internet security and my printer drivers.

    Im struggling to understand it - I have ran some scans with kaspersky and it hasn't picked any viruses up.

    I wa thinking about returning, I'm not sure if they will though. Theyll probably offer to repair it.
     
  4. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    That would be fine. :) That's what you are trying to do by posting here.

    It sounds to me like there could be multiple software problems or one or more hardware issues with the memory or hard drive or motherboard.

    As soon as you power on begin tapping the F8 key. That should result in a menu that will allow you to boot into Safe Mode or Safe Mode with Networking. If you don't have any of the problems when running in Safe Mode then probably the cause(s) lie in software. But if any of the issues continue in Safe Mode then probably it is hardware.
     
  5. meganjonez

    meganjonez Thread Starter

    Joined:
    Dec 22, 2010
    Messages:
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    Yeah although I don't really feel like waiting however long they will take to repair etc - they mentioned there may be costs.

    If I could fix it myself, it would be much easier.

    I am just thinking of reformatting it tbh - and see how it goes from there.

    I will try the safe mode now, thanks for the help!
     
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