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Problems using any USB backup device!

Discussion in 'Windows XP' started by pileyrei, Jun 2, 2004.

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  1. pileyrei

    pileyrei Thread Starter

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    Hi

    This problem has really got me stuck!

    DETAILS:

    Dell D600 Laptop
    XP Professional SP1

    PROBLEM:

    A user logs onto the pc (the owner). He connects the usb device to the laptop. The pc appears to recognise it (hard light flashes and hourglass appears for a bit).
    If he looks under My Computer the device is not shown. Under Device manager the USB Mass storage device is shown and is working properly.

    The user logs off and I log on.
    The device is shown under My Computer!

    I renamed the users profile to XXXXXX.old (x being his username). User logged on again and the pc created a new profile. Looked under My Computer and the device was there. Great! Copied all his data over from the old profile and ended up rebooting anyway. Check My Computer and the device was gone! ????


    It seems the reboot "killed it" even though USB mass storage device is shown under Device Manager and working fine.

    If I Logon I can see the device. If I reboot and logon I can still see it.

    Man this is driving me nuts. I've tried several backup devices, all the same issue.


    Any ideas?

    Pileyrei
     
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  3. Bec-tech

    Bec-tech

    Joined:
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    Does the User have sufficient rights to execute or access the device. This sounds like a permissioning issue to me.

    If this is a standalone PC, goto control panel, select User Accounts, select the account, select 'change the account type' and make the person an administrator.

    Get the user to login and see if the problem still persists.

    Bec-Tech
     
  4. pileyrei

    pileyrei Thread Starter

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    Bac Tech: Good point! I forgot to add that.........


    This pc is on a work domain. The user is a local admin on the pc.

    Same problem.


    Pileyrei
     
  5. pileyrei

    pileyrei Thread Starter

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    Bump!
     
  6. pileyrei

    pileyrei Thread Starter

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    another bump!
     
  7. pileyrei

    pileyrei Thread Starter

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    one last bump......
     
  8. Elvandil

    Elvandil

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    OK. A shot in the dark after the last bump. Does the device show up in Disk Management?
     
  9. pileyrei

    pileyrei Thread Starter

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    Hi Elvandil

    Good question, I never looked there.
    I'm guessing no but will check. The user is out today but back in tomorrow.

    It is shown in Device manager as USB mass storage device and working ok.

    Pileyrei
     
  10. Elvandil

    Elvandil

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    It may be that a drive letter is not assigned for some reason. That can be done in Disk Management. If the person loves to use tweakers, one of them could have blocked the drive from showing in My Computer. People often look through the list of drives and just leave them all checked excpt the ones they are using, expecting to never use those other drive letters, anyway.
     
  11. pileyrei

    pileyrei Thread Starter

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    I'll try that when the user is back tomorrow.

    Thanks

    Pileyrei
     
  12. pileyrei

    pileyrei Thread Starter

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    Dude! I owe you an Ice Cold Beer. (y) :D (y)

    I checked Disk Management and it was there but not showing in "My Computer". I then noticed the external drive was showing as drive E. The user already had a mapped drive to E, hence they were conflicting. I simply changed the backup device to use another drive letter and it appeared!

    Man, some solutions are just too easy! Thanks very much for pointing me in the right direction, greatly appreciated!

    Note to ADMINS: Please mark this thread as Solved (or can I?)

    Pileyrei
     
  13. Elvandil

    Elvandil

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    Great. It's always nice to find out you don't have to reinstall something. I have a lot more respect for Disk Management after I discovered the other day that even partitions hidden by Partition Magic show up in DM.

    Good luck.
     
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