problems when windows 7 updates

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sezfoster

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Hi, can anyone help me please, the last few times windows 7 has auto updated I have had to restore my computer to a previous restore point, because it makes my keyboard and touchpad freeze on my laptop, I can use a usb mouse but thats all . Thanks.
 

DaveA

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You need to check with HP and see if they have some hardware updates that you need for this machine.
 

antech

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You can try hiding those updates (hiding updates=never installing them unless you unhide them)
Right Click on the updates that cause the problems and select hide
 

DaveA

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Hiding them will NOT solve your problem and should NOT be done. These hidden updates just may be needed to install later ones, so, ALWAYS find out the problem and get the updates installed.

Are there any other updates that you have NOT installed?

Suggesting that they be hidden is very bad advice.
 

sezfoster

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I have tried to install the last 3 or 4 updates but each time I had to restore the system to a time before the last update. It has been over the last week or so, so I am not sure if the same update is trying to install each time.
 

antech

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The updates that cause the problem should be in the optional updates section.
Figure out them.
In this case ,as the updates are causing to laptop to freeze, so its a safe idea to hide them because any other user on the laptop would install the updates that casuse the problem and he would have to start all over again.
Try contacting Microsoft for help
 

DaveA

David
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The updates that cause the problem should be in the optional updates section.
Figure out them.
In this case ,as the updates are causing to laptop to freeze, so its a safe idea to hide them because any other user on the laptop would install the updates that casuse the problem and he would have to start all over again.
Try contacting Microsoft for help
antech,
Without knowing which updates are the problem, how do you KNOW that they are in the "Optional" area of updates?
You are continuing to give out bad advice about hiding these updates.
The only good that you have stated, is to contact Microsoft.
 

antech

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Ok .
Sorry .
Admins requested to delete all of my posts in this thread
 

TerryNet

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There's no reason to delete your posts, antech. You made 'em, they are not illegal or rude or anything like that.

IMO better would be to advise installing the updates one at a time to see which is causing the problem. And, avoiding any optional driver updates. It does make sense (to me) to hide those, and take control of driver updates instead of trusting Windows for them.
 
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