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Problems with a Belkin Wireless USB Adapter

Discussion in 'Networking' started by Hammrock, Jul 28, 2012.

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  1. Hammrock

    Hammrock Thread Starter

    Joined:
    Jul 28, 2012
    Messages:
    4
    Hello everyone,
    I have just built a new PC as of last night and I am having problems connecting to the internet. I bought a Belkin N150 F9L1001 USB adapter for the computer so I could access the internet but, sadly, it is not working for me. The problem is that every couple of minutes while I am connected, it will show my network as not having any internet access. When this shows, I troubleshoot the program and windows shows that it had reset the network adapter (because "the default gateway is not available) and then I'm connected to the internet again. I've been all over the forums here and have tried to fix the problem to the best of my abilities. I have even tried using the adapter in a different computer, which worked, so I know we can rule that out. Anyways, any help provided would be much appreciated. Thank you!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,878
    First Name:
    Wayne
    would you post the following tests when the internet is working OK, and then repeat ALL the tests when the internet disconnects.
    Make sure you also indicate on the reply which tests are for what condition.

    Please post back here the make and exact model of the router and if you have a separate modem, the make and exact model of the modem.

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    Type the following command
    Ping {then a space and then add the number that is shown against the item labeled "default gateway" shown in the results from the ipconfig /all}
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need will need to haveNET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    If you are using the Mac OS then use http://www.istumbler.net/ or
    if you want to optimise base station position and signal strength / dead spots use
    http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
    ------------------------------------------------------------------------
     
  3. Hammrock

    Hammrock Thread Starter

    Joined:
    Jul 28, 2012
    Messages:
    4
    These are the results for ipconfig /all while the internet is connected


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Wireless LAN adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Belkin USB Wireless Adaptor
    Physical Address. . . . . . . . . : 08-86-3B-FE-EF-2F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::4d4f:dd65:79e1:1435%14(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, July 28, 2012 10:28:02 AM
    Lease Expires . . . . . . . . . . : Sunday, July 29, 2012 10:28:02 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 235439675
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-A5-24-65-08-86-3B-FE-EF-2F
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    184.16.33.54
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : B8-97-5A-0A-FC-CD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.home:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.4%15(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    184.16.33.54
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:1c3d:387d:cdd1:4a7a(Preferred)
    Link-local IPv6 Address . . . . . : fe80::1c3d:387d:cdd1:4a7a%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Ping Results (while connected):

    Ping Default Gateway:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Alex>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 3ms, Average = 3ms

    C:\Users\Alex>
    Ping Google:
    Pinging google.com [173.194.33.8] with 32 bytes of data:
    Reply from 173.194.33.8: bytes=32 time=8ms TTL=56
    Reply from 173.194.33.8: bytes=32 time=7ms TTL=56
    Reply from 173.194.33.8: bytes=32 time=9ms TTL=56
    Reply from 173.194.33.8: bytes=32 time=7ms TTL=56

    Ping statistics for 173.194.33.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 9ms, Average = 7ms

    Ping 209.183.226.152:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=79ms TTL=51
    Reply from 209.183.226.152: bytes=32 time=78ms TTL=51
    Reply from 209.183.226.152: bytes=32 time=80ms TTL=51
    Reply from 209.183.226.152: bytes=32 time=80ms TTL=51

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 78ms, Maximum = 80ms, Average = 79ms

    C:\Windows\system32>

    I cannot, for the life of me, figure out what's going on because now the internet seems to be doing fine. I moved my computer closer to the modem to test the cable connection for the internet. Perhaps the range was the problem?
     

    Attached Files:

  4. Hammrock

    Hammrock Thread Starter

    Joined:
    Jul 28, 2012
    Messages:
    4
    Forgot to say that the internet has not disconnected yet and that is the reason why I have not gotten the ipconfig and ping tests posted. And that my network is the orange one highlighted as W8746
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,878
    First Name:
    Wayne
    Range is a problem as you now have -71 and anything below -70 (note its negative so -71 is below) will not give a robust connection

    try moving the aerials and router etc around - sometimes a few feet can make a lot of difference

    if you can click on network- we can see all the networks and see if a channel change is possible , that may also make a difference

    you have a strong signal also on channel 1 " jameswifi" - but i cant see what else is on
     
  6. Hammrock

    Hammrock Thread Starter

    Joined:
    Jul 28, 2012
    Messages:
    4
    I think this is what you meant but I'm not sure
    EDIT: Xirrus is now rating my connection at -45 instead of -71
     

    Attached Files:

  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,878
    First Name:
    Wayne
    your connected to W8746 - correct - its still -71

    and yes thats what i wanted to see
     
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