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Problems with a Lacie external drive!!!!

Discussion in 'Hardware' started by kasmsod, Nov 11, 2007.

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  1. kasmsod

    kasmsod Thread Starter

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    Ok, so I have an external hard drive that I use for both of my computers. However, neither computer recognizes the hard drive anymore. It is connected through a USB cable and is a LACIE brand. It won't even show up in My Computer. I have tried restarting both computers, unplugging the drive for thirty seconds and plugging it back in, but none of this has worked. If someone can help, it would be greatly appreciated.
     
  2. Alex Ethridge

    Alex Ethridge

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    What happens when you connect the drive? Anything at all? Does it show up in Device manager? Are there any caution marks on any USB devices in Device Manager when it's connected?

    Does the drive have any lights? If so, do they light up when you connect power to the drive?

    My approach would be to remove the drive from its enclosure, connect it directly to a computer internally and see if it is recognized there. If not, it is probably a bad hard disk.
     
  3. kasmsod

    kasmsod Thread Starter

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    When I connect the drive, nothing happens on the computer. The light lights up on the drive itself, and I hear it turn on and start processing, but the computer does not recognize it at all. Nothing shows up in Device Manager, no new devices or caution marks on current devices.
     
  4. Elvandil

    Elvandil

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    Does it show in Disk Management?
     
  5. kasmsod

    kasmsod Thread Starter

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    Ok, I found Disk Management, but the drive does not show up there
     
  6. Elvandil

    Elvandil

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    If you have data on that drive that you want to recover, you will need to open the case, remove the drive, and connect it internally to your computer. If it is a small drive, you will need an adapter.
     
  7. Rich-M

    Rich-M

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    The converter chipsets are rather fragile and don't last forever. If the drive is still in warranty I would return it if not, I would take the actual internal drive out and slave it to another master on an ide cable and you might find that still works. The other thing you can do if it works is buy another case for it which are actually inexpensive and quite plentiful on most hardware sites.
     
  8. kasmsod

    kasmsod Thread Starter

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    Alright. I'll try that. Thanks for your help.
     
  9. Rich-M

    Rich-M

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    Glad to be some, please let us know what happens.
     
  10. kasmsod

    kasmsod Thread Starter

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    Well, I brought the hard drive into a specialist because I couldn't figure out how to open it without breaking it, and he tested it and said that it was fine. When he hooked it up to his computer, the hard drive was recognized and all of the information was intact. He said that most likely, there is a virus or some other malware on our computers that is preventing plug and play... So, any suggestions for this now?
     
  11. Elvandil

    Elvandil

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  12. Rich-M

    Rich-M

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  13. kasmsod

    kasmsod Thread Starter

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    Well, I ran ewido, ad-aware, spybot, and superantispyware and I found quite a few viruses and malware. I haven't tried hooking the hard drive up again yet. I agree with you guys that it seems unlikely because I know my way around computers pretty well, but when he hooked it up, I watched and everything was there. It's just really strange that it worked on his computer but not either of mine. I'll keep you posted.
     
  14. bigbear

    bigbear

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    Can you confirm the usb ports are working by trying something else in the port?
     
  15. kasmsod

    kasmsod Thread Starter

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    Yep, I tried that. All of my ports work, and the cable for the drive worked fine when I took it in to get checked too.
     
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